Team Coordinator – Multi-Service OperationsProfessional Summary
Detail-oriented and highly organized Team Coordinator with experience supporting multi-service healthcare and operational coordination environments, including PT/OT/FCE, DME, Home Health, Diagnostics, Prosthetics, 24-Hour Nursing, Intake, Translation, and Transportation services. Proven ability to manage high-volume case workflows, maintain accurate documentation, coordinate with providers and clients, and support billing and collections processes while consistently meeting turnaround and quality standards.
Core Competencies
- Case Coordination & Workflow Management
- Provider & Client Communication
- EOB Processing & Invoice Review
- Reconsideration Requests & Collections Support
- Documentation Management
- Intake Coordination
- Transportation & Translation Coordination
- DME & Home Health Operations
- PT/OT/FCE Case Management
- Medical Administrative Support
- Scheduling & Task Prioritization
- Workflow Compliance & SOP Adherence
- Team Collaboration & Training Support
- Problem Solving & Escalation Management
- Data Accuracy & System Documentation
Professional ExperienceTeam CoordinatorOperations & Workflow Execution
- Process and coordinate cases across multiple healthcare and support service lines.
- Maintain accuracy within coordination and case management platforms.
- Ensure timely updates, documentation, and completion of assigned tasks.
- Monitor case progression and proactively identify delays, barriers, or workflow issues.
- Follow established workflows, service standards, and operational procedures.
- Escalate workflow challenges or service exceptions appropriately to leadership.
Administrative & Financial Support
- Complete Explanation of Benefits (EOB) processing accurately and within required timelines.
- Assist with invoice preparation and ensure billing documentation is complete.
- Submit and track reconsideration requests with supporting documentation.
- Support collections efforts by organizing and providing required records.
- Maintain detailed and accurate case notes for all assigned cases.
Provider & Client Coordination
- Communicate with providers to ensure timely service delivery and scheduling.
- Provide professional and timely status updates to clients and stakeholders.
- Ensure all required documentation is collected, verified, and submitted.
- Maintain clear, professional communication standards across all interactions.
Specialized Service Coordination
- Coordinate Physical Therapy (PT), Occupational Therapy (OT), and Functional Capacity Evaluation (FCE) services.
- Coordinate Durable Medical Equipment (DME), Home Health, Diagnostics, Prosthetics, and 24-Hour Nursing services.
- Support intake processing and service authorization workflows.
- Coordinate transportation scheduling and translation/interpreter services.
Team Support & Collaboration
- Collaborate with team members to balance workloads and maintain productivity.
- Support onboarding and training efforts by sharing workflows and best practices.
- Adapt to workflow changes and shifting operational priorities.
- Demonstrate reliability, accountability, and strong attendance.
Key Performance Strengths
- High accuracy with minimal rework
- Consistent adherence to turnaround times and service-level expectations
- Strong provider and client communication skills
- Effective backlog and workflow management
- Professional handling of escalations and issue resolution
- Strong attention to detail and documentation accuracy
- Ability to multitask in fast-paced operational environments
Performance Metrics Experience
- Maintained high documentation and EOB accuracy standards.
- Supported timely invoice processing and billing cycle completion.
- Assisted with reducing workflow delays and improving case turnaround time.
- Ensured compliance with operational procedures and service standards.
- Contributed to successful collections and reconsideration support processes.
Technical Skills
- Case Management & Coordination Platforms
- Microsoft Office Suite
- Data Entry & Documentation Management
- Scheduling & Workflow Tracking Systems
- Electronic Billing & EOB Processing Systems
Ideal Candidate Qualities
- Organized and detail-oriented
- Strong communication and interpersonal skills
- Ability to manage multiple priorities simultaneously
- Team-focused and collaborative
- Dependable and proactive
- Strong problem-solving and follow-through abilities
Pay: $11.00 - $15.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Work Location: In person
