Join us at EmpowerHome Team as the Director of Sales Operations, where you’ll be at the forefront of innovation in the real estate industry. You’ll harness your strategic leadership skills to empower our sales teams, driving efficiency and growth. We believe in creating a supportive environment where you can thrive, offering industry-leading lead generation systems and hands-on coaching. This role is a unique opportunity to impact our growth-focused environment, which is built around agent success and collaborative achievement.
We’re looking for a visionary leader who’s ready to elevate our operations and increase our impact. At EmpowerHome Team, your contributions will help us continue to be a top 10 real estate team. You'll have access to our strong support systems, including inside sales and appointment-setting assistance, ensuring you can focus on strategic growth. If you’re passionate about real estate and eager to make a real difference, we’re excited to meet you. Let’s grow together—apply today for a confidential conversation.
Compensation:
$55,000 - $65,000
Responsibilities:
Sales Operations & Performance Management
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Assign team-generated appointments to agents based on conversion to maximize sales outcomes
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Continuously monitor agent conversion metrics; analyze and adjust appointment assignment strategy accordingly
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Provide hands-on coaching to all new agents through their first five transactions:
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Guide agents through writing their first contracts, listing agreements, and buyer agreements
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Ensure the agents are following the EH processes
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Ensure agents transition smoothly and quickly into production
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Enforce CRM best practices; ensure timely and effective follow-up processes
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Oversee tracking and reporting of agent conversion numbers, ensuring alignment with sales targets
Operational Leadership
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Oversee daily operational activities of the location
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Train operational staff (listing managers and transaction coordinators) on location-specific items
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Manage office personnel and ensure smooth daily operations
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Cross-train on operational roles to provide coverage when needed
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Manage location budget; track Accounts Payable/Receivable and approve expenditures
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Manage compliance and paperwork processes with the Market Center, including lease and financial documentation
Onboarding & Training
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Lead onboarding of new agents
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Facilitate seamless integration of new team members into the location’s culture and workflow
Team & Client Experience
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Lead planning and execution of local team and client events in collaboration with the HQ Marketing team
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Serve as the primary point of communication between local team members and HQ
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Monitor and manage team morale; ensure a positive and productive team environment
Systems Management & Reporting
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Conduct daily reviews of Real Estate Tracking & Management software (CTE or similar) for accuracy
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Maintain oversight of all follow-up systems and objection handling within CRM notes
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Assist with operational roll-out of new lead generation initiatives (Sign System, Open House System, Success Story System, etc.)
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Prepare agendas and materials for area team meetings
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Communicate important updates and coordinate with Market Center leadership
Desired Competencies & Skills
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Strong leadership and coaching skills with a results-oriented mindset
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Proven operational and organizational management experience
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High proficiency in sales data analysis and CRM systems
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Ability to manage and prioritize multiple projects and competing demands
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Strong attention to detail and commitment to operational excellence
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Financial acumen; ability to manage and track budgets
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Clear and effective communicator with all levels of the organization
Qualifications:-
3+ years of leadership experience in sales operations, real estate operations, or related fields
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Licensed Real Estate Agent
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Prior experience managing operational staff and coaching sales professionals
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Deep understanding of the residential real estate process
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Exceptional organizational, analytical, and problem-solving skills
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Experience with real estate CRMs and tracking tools
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Ability to thrive in a fast-paced, high-growth environment
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Highly motivated and goal-oriented with excellent customer service and communication skills
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Computer proficiency required, including MS Office, GSuite, CTM, CRMs, MLS, etc.
About Company
About EmpowerHome Team – Richmond
EmpowerHome Team is one of the nation's leading real estate organizations, recognized for helping agents build successful, scalable businesses.
Why Agents Choose EmpowerHome
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Ranked among the Top Real Estate Teams in America
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More than 10,000 families served nationwide
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Industry-leading systems and agent support
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Weekly coaching and accountability programs
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Marketing, technology, and administrative resources included
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A culture centered around service, growth, and giving back
Apply Today
If you're searching for a Real Estate Agent Job in Ashland, VA, a Richmond real estate career with buyer leads provided, or an opportunity to grow with a top-performing real estate team, we'd love to speak with you.
Take the next step toward building a predictable, profitable, and rewarding real estate business with EmpowerHome Team.
