Note: To be considered for this job, please be sure to respond to all the application questions after you apply.
Job Summary
The Housing Case Manager provides structured support and guidance to a caseload of men, women and families enrolled in True North Housing Alliance (TNHA) programs. TNHA serves a diverse population of at-risk individuals who may be experiencing mental illness, developmental and/or physical disability, substance dependence, domestic violence, recovery and who may have legal issues involving probation and parole. Case plans are designed, implemented and continually revisited to address barriers to self-sufficiency and to encourage and support clients in securing appropriate public social services benefits and/or employment, mental and physical health care, appropriate housing and a variety of other individualized services.
Duties
- Ensure every client has a current case plan aligned with their needs and goals.
- Conduct twice monthly case plan meetings with each client.
- Assess client needs and strengths; incorporate these into the case plan.
- Make appropriate referrals and follow up to ensure connection.
- Use TNHA Case Management Tools to assist clients in meeting their goals.
- Interact professionally with a diverse population of clients, staff, volunteers, donors, board members, and outside agencies.
- Report instances of abusive, suspicious, and/or criminal behavior to appropriate authorities.
- File mandated child and elder abuse reports; communicate with supervisor.
- Participate in problem-solving and organizational planning with the leadership team.
- Attend and actively participate in monthly all-staff meetings, trainings, and meetings with other agencies.
- Provide support to clients in sustaining housing
- Coordinates with Housing Navigator and provides housing mediation and conflict resolution services with landlords and property managers.
- Represent TNHA at meetings with other agencies.
- Adhere to all organizational policies and procedures.
- Complete assigned responsibilities in a timely manner.
- Maintain effective communication with service providers and external partners.
- Ensure clients develop and maintain essential life skills for housing stability.
- Provide continuous support and coaching to clients in managing their housing; support and engage clients in socialization activities.
- Collaborate with external agencies to enhance housing support services.
- Monitor client progress and adjust case plans as needed.
- Address and resolve any issues related to housing compliance and lease agreements, facilitate landlord mediation services.
- Ensure accurate documentation of client interactions and case notes.
- Maintain effective communication with service providers and external partners.
- Represent the organization at meetings and in-service presentations related to housing support.
- Read and update the logs daily.
- Participate in Biweekly 1:1 with Case Manager Administrator
- Conduct reconsideration appointments weekly
- Meet in greet with new intakes daily after orientation
- Participate in Weekly Group consultation
- Regularly review and update housing support plans.
- Provide referrals to housing navigation and service coordination.
- Provide referrals to Cal-Aim
- Assist and refer clients applying for Social Security benefits
- Assist Clients with obtaining important documents
- Coordinate case plan meetings with clients.
- Maintain an accurate calendar of appointments.
- Document all interactions with clients and communication with other agencies on them in HMIS
- Maintain organized files for each client, including case notes, plans, and important document in HMIS
- Advocate for clients with outside agency
- Upload all client documents into HMIS
- Ensure client information in HMIS – CLARITY is accurate and current.
- Conduct exit interviews for all clients leaving the shelter.
- Conduct Exit survey for all clients entering into permanent/transitional housing.
- Maintain case management trackers; document all passes and client accommodation
- Travel for work-related trainings and shelter errands.
- Attend 1:1 weekly meetings with Housing Service Administrator.
- Develop and regularly update individualized housing stability plans.
- Provide life skills training, including budgeting, housekeeping, and conflict resolution.
- Coordinate and facilitate workshops and classes focused on life skills.
- Assist clients in applying for housing programs (Section 8, TBRA, VASH as needed.
- Facilitate enrollment in housing support programs (CCSP Rapid Rehousing).
- Monitor client compliance with lease agreements and provide support as needed.
- Maintain accurate and up-to-date records in HMIS – CLARITY.
- Prepare and submit required reports on client progress and outcomes.
- Provide continuous support and coaching to clients in managing their housing.
- Collaborate with external agencies to enhance housing support services.
- Performs other duties as assigned.
Qualifications
- High School Diploma required.
- Associates or Bachelor’s Degree in Social and Behavioral Sciences, or closely related field of study preferred and/or 2 years of experience working in a crisis setting or closely related field.
- Excellent crisis intervention skills and experience required.
- Previous experience working with the homeless population is preferred.
Knowledge, Skills, and Abilities
- Excellent organization and time management skills.
- Excellent interpersonal, oral and written communication skills and professionalism in dealing with clients, colleagues, other organizations, collaborative partners, volunteers and others as required.
- Maintenance of excellent professional boundaries with clients and colleagues.
- Ability to be flexible and work as a team player.
- Consistently punctual and reliable.
- Knowledge of local community resources and programs and the requirements for receiving affiliated services.
- Knowledge of eligibility process and requirement of Butte County Department of Employment and Social Services (DESS); familiarity GA, CalWORKs, SSI and SSDI benefits.
- Knowledge of housing resources including Rapid Rehousing Funds, TBRA, Section-8, VASH and local opportunities for temporary and permanent supportive housing.
- Thorough understanding of mandated reporting laws for children, the elderly and those with disabilities.
- Knowledge of HIPPA laws and other standard practices for protecting client information and maintaining confidentiality.
- Ability to delegate and independently solve problems.
- Excellent listening skills.
- Ability to work under stress in an environment where your clients reside.
- Excellent relationship building skills relating to clients and outside agencies.
- Possess current CPR and First Aid certification, or willing to obtain.
- Phone, fax, copier and computer proficiency including basic knowledge of Microsoft Office applications.
- Prolonged periods of standing.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 50 lbs. at a time.
Job Type: Full-time
Pay: $22.10 per hour
Benefits:
Application Question(s):
- What is your availability for shifts (day, swing, overnight, weekends, holidays)?
- Yes/No: Are you able to work a flexible schedule that may include last-minute shift changes or coverage needs?
- Yes/No: You may be required to perform field work. Do you have reliable transportation to achieve this task?
- Yes/No: Have you ever had challenges getting to work consistently and on time?
- Yes/No: Do you have any previous experience working in shelters, behavioral health, or similar environments?
- Yes/No: Are you comfortable working with individuals experiencing mental health issues, substance use, or housing instability?
- Yes/No: Are you comfortable using computers for documentation and communication
- Yes/No: This position may involve being on your feet for long periods, doing rounds, and light cleaning tasks. Are you physically able to meet these job requirements?
- Yes/No: Are you comfortable working as part of a team where communication and collaboration are essential?
Work Location: In person
