Customer Service Representative for Construction Remodel/Rebuild Company
Schedule: Part-Time (3–4 Days per Week) Part Time
Hours: 8:30 AM – 2:00 PM
Location: In-Office
We are seeking an experienced and customer-focused Construction Remodel/Rebuild Customer Service Representative to join our team. This position plays a vital role in supporting homeowners throughout their reconstruction, remodeling, and restoration projects. The ideal candidate will have prior experience in the construction, remodeling, or restoration industry and be comfortable communicating project updates, answering customer questions, and providing exceptional service during the rebuilding process. Do not apply if you do not have this type ofexpereince.
Responsibilities
- Answer incoming calls from homeowners regarding reconstruction, remodeling, rebuild, and restoration projects.
- Make daily outbound calls to customers to provide updates, check project progress, and ensure customer satisfaction.
- Serve as a knowledgeable point of contact for clients by explaining construction and remodeling processes in a clear and professional manner.
- Coordinate communication between customers, project managers, estimators, and office staff.
- Follow up on project milestones, customer concerns, and overall experience.
- Collect payments over the phone and assist with payment follow-ups when necessary.
- Send emails, maintain customer records, and keep project notes organized and up to date.
- Provide compassionate customer service to homeowners navigating property damage repairs and reconstruction.
Qualifications
- Required experience in construction, remodeling, rebuild, restoration, or a related industry.
- Strong understanding of residential construction, remodeling, and reconstruction processes.
- Minimum of 3 years of customer service experience.
- Minimum of 3 years of inbound and outbound phone experience.
- Excellent communication and problem-solving skills.
- Comfortable discussing project timelines, construction phases, and homeowner concerns.
- Highly organized, detail-oriented, and dependable.
- Confident following up with customers regarding payments and project updates.
- Positive attitude and ability to work effectively in a team environment.
- Basic computer and office software skills.
- Bilingual (English/Spanish) is a plus.
Why Join Our Team?
- Supportive and team-oriented work environment.
- Opportunity for growth within a well-established construction and restoration company.
- Meaningful work helping homeowners restore and rebuild their homes after property damage.
- Be part of a company that values customer care, communication, and quality service.
Application Question
Do you have previous experience and a strong understanding of construction, remodeling, rebuild, or restoration projects, and are you comfortable explaining project timelines, construction processes, and updates to homeowners over the phone?
Experience Required
- Customer Service: 3 years (Required)
- CRM, uploading notes, entering data
- Inbound & Outbound Calling: 3 years (Required)
- Construction, Remodeling, Rebuild, or Restoration Industry knowledge: 3 years (Required)
Language
Shift Availability
Pay: $18.00 - $20.00 per hour
Application Question(s):
- Do you have experience in construction, remodeling, rebuild, or restoration?
- Are you comfortable explaining project updates and timelines to homeowners over the phone?
- How would you handle an upset or frustrated customer?
- Are you comfortable making outbound customer follow-up calls daily?
- What is most important to you: customer service, teamwork, accountability, or communication? Why?
Experience:
- Remodeling: 3 years (Required)
- Outbound calling: 3 years (Required)
Language:
Shift availability:
Ability to Commute:
- Las Vegas, NV 89118 (Required)
Work Location: In person
