IT Support Specialist (Onsite, Part-Time)
Worcester, MA Area | 30 Hours/Week | $30–$38/hour
A mission-driven K–8 school is seeking a Technology Operations & Support Specialist to serve as the primary onsite IT resource. This highly visible role supports ~200 students and 75+ faculty/staff in a Mac-based, Google Workspace environment.
Key Responsibilities:
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Act as the first point of contact for technical issues
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Provide hands-on, in-person support to staff and students
Configure and maintain Mac devices and classroom technology
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Support AV equipment, printers, and instructional tools
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Manage tickets and track recurring issues
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Coordinate device lifecycle and inventory
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Support Google Workspace users and daily operations
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Liaise with external IT vendors for escalations
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Assist with device rollout and seasonal IT initiatives
Qualifications:
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2–4 years of IT support or help desk experience
Strong macOS support experience required
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Experience with Google Workspace
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Solid troubleshooting skills across hardware/software/connectivity
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Strong interpersonal and customer service skills
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Ability to manage multiple priorities in a fast-paced setting
Preferred:
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Experience in a school or educational environment
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Familiarity with device management (e.g., Mosyle)
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Exposure to RMM tools and vendor-supported IT models
Why This Role:
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Be the go-to onsite IT expert
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Flexible, part-time schedule
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Collaborative, community-focused environment
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Opportunity to make an immediate and meaningful impact
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