We are currently hiring a Purchasing and Accounts Receivable Customer Service Specialist located in Frankenmuth, Michigan. In this role, you will support daily office, customer service, order entry, purchasing, accounts payable/receivable, and general facility coordination activities. This is a critical role within our organization and serves as a key point of contact for visitors, vendors, customers, and internal team members while helping ensure purchase orders, customer orders, vendor communication, invoices, and administrative tasks are handled accurately and timely.
To be successful in this role, you will need strong organization, attention to detail, communication, and follow-through. This position requires the ability to manage multiple priorities at once, respond to customers and vendors professionally, enter and track information accurately, and keep open items moving without constant direction. You will work closely with internal teams, customers, vendors, shipping/receiving, and accounting, so being dependable, proactive, and comfortable jumping in where needed will be important. Success in this role also means being able to identify issues, follow up on missing information, keep records current, and support the day-to-day needs of a fast-paced manufacturing environment.
Key Responsibilities
Administrative Support
- Greet and assist facility visitors, answer and direct phone calls, and provide general office support as needed.
- Manage general information and accounts payable email inboxes, including responding to or routing inquiries appropriately.
- Serve as the point of contact for toolholder distributor inquiries.
Accounts Receivable & Accounts Payable
- Enter and reconcile vendor invoices, invoice customers at shipment, and support accurate financial and transactional records.
- Manage accounts receivable activity, including tracking, follow-up, and communication as needed.
Order Entry
- Enter new customer purchase orders, acknowledge receipt after review, and communicate order status updates to internal teams and customers.
- Review, enter, and manage toolholder orders, including weekly updates to the open order board.
- Support inventory reporting and blanket orders for select customers.
Purchasing & Vendor Management
- Create purchase orders for job materials, business supplies, office/janitorial supplies, and other recurring needs.
- Manage the Tooling Matrix Report, Amazon Business account, Kanban cards, and supply/material reorders.
- Confirm vendor acknowledgments and delivery dates, follow up on past-due orders, and communicate shipping directions.
- Report outbound vendor shipments during the morning huddle and maintain vendor communication to support on-time delivery.
Backup Support
- Provide backup support for ship review, shipping/receiving, and other office or operations functions as needed.
Basic Qualifications
- High School Diploma or GED
- At least two years of administration, purchasing, AP/AR, or customer service experience.
Preferred Qualifications (in addition to Basic Qualifications)
- Manufacturing or job shop experience
- ERP/business systems, and online purchasing tools.
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 403(b)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
