Job Summary
We are seeking a dynamic and organized Patient Care Host to join our vibrant dental practice. In this essential role, you will serve as the first point of contact for patients, ensuring a welcoming and efficient experience from the moment they walk through the door. Your expertise in dental administrative support, combined with your excellent communication skills, will help streamline office operations, manage patient scheduling, verify insurance coverage, and maintain accurate dental records. This position offers an exciting opportunity to be part of a dedicated team committed to delivering exceptional patient care while utilizing advanced electronic health record (EHR) systems and dental practice management software.
Responsibilities
- Greet patients warmly and professionally, providing outstanding customer service and ensuring a positive first impression.
- Schedule appointments efficiently using dental office management software coordinating with clinical staff to optimize daily workflows.
- Verify insurance benefits and coverage details through insurance portals and perform insurance eligibility checks to facilitate smooth billing processes.
- Collect payments, process co-pays, and handle financial transactions accurately while maintaining confidentiality in compliance with HIPAA regulations.
- Manage patient check-in and check-out procedures, updating electronic health records (EHR systems) with accurate documentation review and data entry.
- Answer multi-line phone systems with professional phone etiquette, addressing patient inquiries promptly and routing calls appropriately.
- Maintain organized dental records, ensuring compliance with health information management standards.
- Support clinic operations by performing clerical duties such as filing, faxing, scanning documents, and managing office supplies.
- Collaborate with team members on care plans, documentation review, and administrative support to enhance overall clinic efficiency.
- Stay current on HIPAA guidelines and best practices for health information security to protect patient privacy at all times.
Qualifications
- Proven experience as a Dental Receptionist in a clinical setting; dental office experience is mandatory.
- Familiarity with medical billing procedures including insurance verification, and Medicare and Medicaid claims processing.
- Excellent computer skills and familiarity with clinic management software.
- Knowledge of dental terminology to accurately interpret clinical notes and documentation.
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service skills combined with professional phone etiquette; bilingual abilities are a plus for effective communication with diverse patient populations.
- Strong organizational skills for filing, record keeping, appointment scheduling, and documentation review.
- Knowledge of HIPAA regulations and health information management standards to ensure confidentiality and compliance.
- Join us in creating a welcoming environment where patients feel cared for from their first visit! This paid position offers an engaging work environment dedicated to excellence in dental healthcare administration while supporting your professional growth in the field of dental office management.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 32 – 38 per week
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
