Job Overview
We are seeking a dynamic and organized Front Desk Receptionist and Office Coordinator to join our vibrant team. This role is the heartbeat of our office, ensuring smooth daily operations, exceptional client interactions, and efficient administrative support. As the first point of contact, you will create a welcoming environment for visitors and clients while managing essential office functions with enthusiasm and professionalism. Your proactive approach and excellent communication skills will help foster a positive atmosphere and streamline our office processes. This paid position offers an exciting opportunity to develop your administrative expertise in a fast-paced, supportive environment.
Responsibilities
- Welcome and check in patients and families with a friendly and professional attitude.
- Answer multiple phone lines and respond to emails and text messages promptly.
- Schedule, confirm, and reschedule patient appointments.
- Coordinate therapist schedules to maximize productivity.
- Verify insurance eligibility and benefits.
- Request and track prior authorizations and referrals.
- Contact physician offices to obtain prescriptions, referrals, and required documentation.
- Maintain communication with insurance companies regarding patient coverage.
- Collect copayments, deductibles, private-pay balances, and maintain accurate payment records.
- Track outstanding patient balances and assist with payment follow-up.
- Maintain accurate electronic patient records.
- Scan, upload, and organize documentation into patient charts.
- Assist families with intake paperwork and clinic policies.
- Coordinate communication between therapists, physicians, schools, and caregivers.
- Monitor daily schedules, cancellations, and waitlists.
- Support administrative projects as assigned.
- Maintain a clean, organized, and welcoming reception area.
Qualifications
- Bilingual (English/Spanish) required.
- Previous medical office experience preferred.
- Experience verifying insurance benefits is highly preferred.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Comfortable working in a fast-paced environment.
- Detail-oriented with strong follow-through.
- Proficient with computers and Microsoft Office.
- Ability to maintain confidentiality (HIPAA compliance).
- Positive attitude and willingness to learn.
Preferred Experience
- Pediatric therapy or medical office experience.
- Medicaid and commercial insurance verification.
- Prior authorization processing.
- Scheduling software - clinicsource.
- Medical terminology.
Pay: $19.00 - $24.00 per hour
Work Location: In person
