Reports to: Wilkes-Barre Campus Pastor
Hours Commitment: Full-time hours (40-45 hours/week) with regular weekend responsibilities.
Objective: To create a culture where a world-class Guest Experience is priority through leading and developing leaders and volunteer teams to increased effectiveness to introduce more and more people to Jesus and help them fully follow him.
- Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices.
- Support LCBC’s mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
- Be a leader who is:
- Focused: Work hard with urgency and intensity
- Collaborative: Bring others into your work, give and ask for feedback
- Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
- Lead the way in LCBC’s values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
- Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.
- Set the pace for a world-class level of hospitality and customer service locally.
- Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
- Create excellent, inviting, and warm environments.
- Vision cast constantly.
- Assist with location-specific responsibilities as designed by the Campus Pastor.
- Administrative duties as assigned
- Lead and give oversight to the Attendee Onboarding Process
Lead and give oversight to Guest Experience Volunteer Teams:
- Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
- Office and Administration team
- Special Events teams
- Café and Retail
- Strong people and conflict resolution skills.
- Strong oral and written communication skills.
- Strong organizational and time management skills.
- Strong computer skills with the ability to learn appropriate software skills.
- Ability to maintain absolute confidentiality in handling office and volunteer matters.
- Hours per week include Weekend Gatherings
- Be a part of the local team and necessary meetings.
- Attend Central Meetings, Guest Experience meetings, and others as scheduled.
- Competitive medical, dental and vision coverage
- Retirement plan contribution and employer match
- Annual counseling benefit
- Flexible schedules
- Generous and immediate paid time-off
- Casual dress
- Quarterly professional and spiritual development days
- Intentional investment in personal and professional development
Evaluation:
The Wilkes-Barre Experience Director will meet regularly with the Wilkes-Barre Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.
