Company: Chick-fil-A
Location: North Canton FSU
Reports To: Operations Director
To lead the front-line team by creating a culture of excellence through strong communication, guest focus, and operational execution—ensuring smooth shifts, empowered team members, and consistently high guest satisfaction.
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Execute daily shift plans with clarity, urgency, and team alignment—ensuring all roles are filled and systems are followed.
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Maintain Speed of Service under 3:30 and order accuracy > 99% during assigned shifts.
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Conduct 2 team member check-ins per week, offering real-time coaching, encouragement, and feedback.
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Achieve 90%+ team member satisfaction on anonymous monthly zone surveys.
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Drive consistent cleanliness and food safety excellence, with 100% completion of all shift checklists and immediate escalation of any issues.
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Model high standards of hospitality, personally engaging with at least 10 guests per shift.
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Partner with Directors to identify and elevate at least 1 emerging leader quarterly.
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Ensure team compliance with CFA One guest sign-ups, digital upselling, and zone-specific promotions.
Behavioral Fit
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Strong communication and team leadership
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Operational awareness and multitasking
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Decision-making under pressure
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Personal accountability and resilience
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Guest-first focus
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Ability to resolve conflict quickly and gracefully
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Timely follow-through
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Adaptability and initiative
Cultural Fit
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Enthusiastic and empowering presence
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Models grace under pressure
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Generous with encouragement and accountability
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Truth-driven in correction and coaching
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Consistently upholds CFA values and brand standards
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Invested in people and process growth
Married to the Mission: Grow People, Grow Business, but dating the Methods.
Vision: To provide Excellence through Hospitality to help our community Grow.
Values: Excellence, Hospitality, Growth
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $16.00 - $18.00 / hour
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Life insurance
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401(k) matching
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Employee discount
Job Type: fulltime, parttime
Schedule:
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8 hour shift
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10 hour shift
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Weekend availability
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Monday to Friday
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Holidays
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Day shift
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Night shift
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Overtime
Education: No education required
Work location: On-site
