Summary:
Responsible for overseeing daily hotel operations across housekeeping, front desk, breakfast service, and guest services. Ensures smooth operations, high cleanliness standards, and excellent guest satisfaction. Supports Property Improvement Plan (PIP) initiatives and maintains Marriott brand standards.
Key Responsibilities:
- Manage housekeeping operations, room inspections, and staff scheduling
- Supervise front desk activities (check-in/out, reservations, billing)
- Oversee breakfast service, inventory, and food safety compliance
- Handle guest complaints and respond to online reviews
- Coordinate between departments for smooth operations
- Support GM with scheduling, payroll, performance management, and PIP projects
- Monitor operational budgets and ensure brand & safety compliance
- Step in during staff shortages when needed
Requirements:
- 4+ years of hotel supervisory experience
- Previous Marriott hotel experience preferred
- Experience with Property Improvement Plans (PIP) and renovations preferred
- Knowledge of PMS systems (Opera, FOSSE, RoomKey, etc.)
- Strong communication and problem-solving skills
- Flexible to work weekends and holidays
Core Skills:
Leadership, customer service, multitasking, attention to detail, project management, and basic financial understanding.
Pay: $25.00 - $30.00 per hour
Benefits:
Work Location: In person
