HOURLY + MONTHLY BONUS POTENTIAL.
EXCITING CAREER OPPORTUNITY WITH THE POTENTIAL FOR FUTURE CAREER PATHING!
COLLECTION'S ACCOUNT MANAGER
Tromberg, Miller, Morris and Partners, PLLC., a fast-growing law firm is seeking a dedicated and results-oriented Contact Center Collection Agent to join our team. This position will be instrumental in debt collection efforts for our clients, adhering strictly to the Fair Debt Collection Practices Act (FDCPA) and all other applicable collection laws. Primary responsibilities will include making and receiving inbound and outbound calls to collect debts, negotiating payment arrangements, and maintaining accurate records of all interactions. This position offers the opportunity for future career advancement based on performance and proven accomplishments
Key Responsibilities:
- Make outbound calls and take inbound calls to collect on delinquent/charged off accounts.
- Provide effective education and service to our customer to minimize the need for legal action (lawsuits, judgements, wage, garnishments, etc.).
- Utilize negotiation skills to conclude with payment terms and methods with customer, while reducing stalls and obstruction to payment opportunities.
- Effectively prioritize accounts and identify prime collection opportunities to optimize collection possibilities.
- Adhere to the Fair Debt Collection Practices Act (FDCPA) and all relevant federal and state collection laws. Ensure all communications and actions comply with legal and ethical standards.
- Ability to thrive in fast paced environment.
- Ability to work in and promote a work environment that fosters a positive and effective team building spirit.
- Maintain a professional and empathetic demeanor while addressing debtor inquiries and concerns. Provide clear and accurate information regarding debt status, payment options and details regarding the same.
- Accurately document all interactions with debtors, including payment agreements, promises to pay, and any disputes or issues. Update and maintain system records in a detailed and thorough manner.
- Work closely with other team members and departments to coordinate collection efforts and resolve complex cases. Escalate issues as needed to supervisors or legal staff.
- Meet or exceed individual and team collection goals and performance metrics. Participate in ongoing training and development to enhance skills and knowledge.
Qualifications
- Previous collections experience preferred
- Strong communication and negotiation skills.
- Ability to handle multiple tasks and prioritize effectively.
- Knowledge of FDCPA and other relevant collection laws.
- Experience in a fast-paced work environment.
- Professional demeanor with a focus on customer service and empathy.
- Proficiency in documenting and updating system records.
- Ability to collaborate and coordinate with various team members and departments.
- JST Experience a Plus.
- Preferred proven experience in a collection role, preferably within a law firm or financial services environment.
- Familiarity with FDCPA and other collection regulations is highly desirable.
- Ability to handle sensitive and sometimes difficult conversations with professionalism.
- Excellent organizational and time-management skills.
- Proficiency in using contact center software and Microsoft Office Suite.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
