Schedule: Primarily Weekdays | 8:30 AM – 5:00 PM
Park Springs, an award-winning Life Plan Community in Stone Mountain, GA, where we create an exceptional environment—not just for our members, but for our employees too! As a premier upscale community, we offer a relaxing lifestyle with top-tier service for our members. Our team is dedicated to providing outstanding care and experiences for our members, whether through hospitality, healthcare, dining, or engagement activities. At Park Springs, we believe that our employees are the heart of our success. We foster a supportive, team-oriented culture where you can grow professionally, build meaningful relationships, and make a real impact every day. With a commitment to excellence, employee development, and work-life balance, we provide a rewarding career in a dynamic and welcoming environment.
The Clinic Front Desk Coordinator serves as the first point of contact for members, guests, and healthcare partners entering the Wellness Clinic. This role provides administrative and customer service support to ensure efficient clinic operations, accurate scheduling, proper documentation, and timely communication. The Coordinator maintains a welcoming, professional environment while supporting clinical staff and facilitating seamless member experiences.
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Greet all members, visitors, and staff entering the Wellness Clinic warmly and professionally.
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Answer all phone calls promptly; route calls, take messages, and ensure timely followup.
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Assist members with scheduling appointments, followup visits, and home visit requests.
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Check members in/out for appointments and ensure accurate demographic information is updated.
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Provide general information about clinic services, hours, and policies.
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Maintain the daily appointment schedule and notify staff of delays or urgent changes.
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Process clinic forms, consents, and documentation accurately.
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Organize and maintain filing systems, logs, and communication boards.
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Support clinical staff with administrative tasks as requested.
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Collect and distribute mail, faxes, and electronic communication to appropriate team members.
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Communicate member needs, concerns, or changes in condition to the clinic team in a timely manner.
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Coordinate with physicians, nurse practitioners, nurses, and administrative staff.
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Assist with arranging transportation for appointments when needed.
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Maintain professionalism and confidentiality in all communications.
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Ensure the front desk area is clean, organized, and wellstocked at all times.
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Assist with ordering and tracking office supplies.
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Support clinic flow by helping direct members to exam rooms or staff.
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Notify maintenance or IT of issues impacting clinic operations.
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Assist with monitoring member wait times and maintaining a smooth workflow
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High school diploma or equivalent required; associate degree preferred.
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Minimum 1 year of administrative, receptionist, or medical office experience preferred.
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Excellent verbal and written communication skills.
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Strong organizational and multitasking abilities.
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Proficiency with computers, scheduling systems, and basic office software.
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Ability to maintain confidentiality and adhere to HIPAA guidelines.
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Friendly, professional, and serviceoriented demeanor.
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Ability to work in a fastpaced environment with frequent interruptions.
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Ability to sit or stand for extended periods at the front desk.
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Ability to lift up to 20 lbs. occasionally (supplies, files, boxes).
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Must be able to use computer, telephone, and standard office equipment.
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May be exposed to typical clinical environments and member interactions
Award-Winning Workplace – Recognized as "Senior Care’s Best Place to Work," we take pride in our supportive and employee-focused culture. A Rewarding Industry – Be part of a team that makes a meaningful difference in the lives of others. Team-Oriented Culture – Work alongside dedicated professionals who are passionate about the work they do and population we serve. Stable & Purpose-Driven Work – Join an established organization committed to excellence in care and service.
Imagine a welcoming neighborhood with beautiful homes, amazing amenities, and a gorgeous mountain view. When you add spirited Members who are fully engaged in life, you get Park Springs. Park Springs is an award-winning Life Plan Community. Since opening in 2004, we have served as Atlanta’s premier resort-style LPC. What makes us special is our continuum of care. A Life Plan Community is truly an investment in one’s self. With just one move, Members secure a future without compromise. Our wellness initiatives focus on the health of the mind, body, and spirit of each Member.
