Description:
Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service in delivering government-approved lines of Ventilators, Portable and Stationary Oxygen Concentrator and Supplies to Veterans and their Caregivers throughout Texas, Arizona, and Southern California.
Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans.
Do you have a military service record that you would like to share? If so, please include Branch of Service, Discharge Date, and Discharge Rank.
Essential Duties and Responsibilities:
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Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers.
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Processing both faxes and order entries, up to 100 per day.
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Coordinate with various branches for remote printing.
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Consistently prioritize precision in data entry. Exceptional accuracy is essential, as it plays a direct role in protecting and saving lives.
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Must be flexible between duties and on-the-job tasks.
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Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
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Document patient records accordingly (e.g., Update Prescription line to ensure patient life safety, Renewal, Change, Travel, or Discontinuation, Notes etc.) to maintain file integrity.
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Assist other departments for prescription and route assignment corrections and inquiries.
Shift:
8a - 5pm (On site)
Education and Skills:
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Brightree, Apachetta, or other windows based medical software preferred.
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Advanced data entry skills, 10-Key Type 35 WPM
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MS Excel – intermediate level (resizing columns/rows, basic formulas etc.)
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Advance phone and communication skills
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Multitasking is essential, you must be able to communicate effectively while document processes.
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Resolve issues with VA or a similar entity as needed.
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Effectively uses time management skills.
Benefits:
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Hours M-F 8-5 p.m. Weekends may be needed in an emergency.
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401K with 2% matching
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Employer-Paid Medical, Dental, Vision, Life Insurance, and Long-Term Disability Coverage (Employee-Only Coverage)
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Paid Holidays
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Vacation & Sick Time
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Discretionary Employee Bonus (Performance Based)
Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance.
Requirements:
- Must be legally able to work in the United States.
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High School Diploma or higher education
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Must be able to understand and speak English fluently. Spanish is a plus.
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Experience in a medical office, DME, or hospital.
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Ability to process written and oral communication from various sources.
