We are seeking an experienced and motivated General Manager, Freight Operations to lead our freight operations in USA under TVS SCS Global Forwarding Solution (GFS). The ideal candidate will bring strong industry knowledge, proven leadership in operational environments, and a drive to grow the business.
As General Manager, you will be responsible for leading daily operations, managing key customer and procurement relationships, driving business growth, and overseeing operational performance.
Key Responsibilities
- Lead and develop the freight operations team across multiple locations to ensure efficient day-to-day performance
- Coordinate with internal network offices overseas, Centre of Excellence (COE) and agents
- Build and maintain strong customer relationships and act as the escalation point for key customer issues
- Manage air and ocean procurement activities, including carrier engagement, rate sourcing, space allocation, contract support and negotiation with airlines, shipping lines and co-loaders
- Build and maintain strong relationships with customers, airlines, shipping lines, domestic transport vendors, co-loaders, agents and other logistics partners
- Prepare and manage competitive freight forwarding quotations in consultation with internal stakeholders
- Collaborate with the sales and commercial teams to align operational capabilities with growth goals
- Oversee P&L and ensure profitability
- Drive business growth and operational improvements
- Participate in all audits, quality and excellence initiatives
Experience
- 10 - 12 years in the Freight Forwarding Industry with 3 – 5 years’ experience in managerial capacity
- Strong knowledge of freight operations, domestic transport and rate management
- Skilled in building customer and vendor relationships
- Commercially savvy with a growth mindset
- Hands-on leader with a passion for teamwork and results
- Familiarity with Cargowise One will be advantageous
TVS SCS GFS is an EEO employer. The company does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law within any employment practices.
Job Type: Full-time
Pay: $140,000.00 - $170,000.00 per year
Experience:
- Freight: 5 years (Required)
Work Location: In person
