Position Overview
The Corporate Trainer designs and delivers training programs that support global travel operations, advisor readiness, and platform adoption. Reporting to the Manager of Training, this role equips advisors across North America, regional hubs, the World Service Center (WSC), ATPI, and global partner teams with the knowledge, skills, and tools needed to deliver efficient, consistent, and client-focused service.
Responsibilities extend beyond onboarding and include facilitating instructor-led and digital training, developing learning materials and videos, supporting platform and tool adoption, troubleshooting advisor issues, and preparing teams for new workflows, technologies, and product releases. The role also supports operational transitions into the WSC and adoption of AI-assisted and third-party solutions.
This position requires a professional and engaging virtual presence, including active on-camera participation during training and meetings. Strong communication, facilitation, and presentation skills are essential to effectively engage audiences, build trust and credibility, foster collaboration, and support learning and adoption across global teams.
Key Responsibilities
1. Onboarding, Curriculum, and Learning Delivery
- Deliver onboarding programs for new hires and transitioning workstreams across global operations
- Manage the end-to-end onboarding experience, including scheduling, delivery, progress tracking, and operational handoff
- Develop and maintain instructor-led training, e-learning modules, videos, job aids, assessments, and onboarding materials
- Facilitate instructor-led, virtual, and self-paced learning programs across GDS systems, workflows, tools, and operational processes
- Support training for new tools, functionality, platform enhancements, and product releases
- Maintain training calendars and scheduling visibility across teams
2. Operational Efficiency and Advisor Enablement
- Deliver training that improves operational efficiency, service quality, and advisor performance
- Train advisors on GDS systems, ARC/BSP requirements, ticketing, workflows, AI tools, and soft skills
- Reinforce operational goals through coaching and hands-on support
- Facilitate instructor-led, virtual, and self-paced learning programs
- Support GDS conversions, refresher training, and return-to-work enablement
- Provide ongoing advisor support through chat, email, and ticket support tool
- Drive adoption of operational tools, process improvements, and AI-assisted solutions
3. Partnership with Global Operations and the World Service Center
- Partner with WSC leadership to support phased work transitions and operational readiness
- Support regional and country-specific training initiatives through global collaboration and operational stand-ups
- Adapt training content for multi-country partner networks while maintaining consistency and scalability
- Support training aligned to the broader global operating model and evolving business needs.
4. AI, Automation, and Platform Readiness
- Train frontline teams on new tools, automation workflows, and operational process changes
- Demonstrate workflow automation, email deflection strategies, and AI-assisted solutions
- Measure learner readiness and adoption through assessments, exercises, and participant feedback
- Support rollout, adoption, and ongoing education for Avenir products, enhancements, and future platform functionality.
5. GDS Training and Conversion Support
- Support training across Amadeus, Sabre, and Apollo during transition periods
- Build and maintain proficiency in Amadeus and Sabre to support future-state training initiatives
- Assist with internal delivery of GDS conversion training as ownership transitions from external vendors.
6. Measurement, Reporting, and Continuous Improvement
- Monitor training effectiveness and operational impact through reporting and performance analysis
- Conduct post-training evaluations and provide actionable insights to leadership
- Continuously improve training content, delivery methods, and learning experiences based on feedback, trends, and business priorities
- Track learner progress, completion rates, readiness, and overall program effectiveness
7. Communication, Facilitation, and Virtual Presence
- Maintain a strong, professional virtual presence in all training, meetings, and cross-functional sessions, including consistent on-camera engagement when delivering instruction or facilitating discussions
- Effectively facilitate virtual and instructor-led sessions, adapting communication style to diverse global audiences and learning needs
- Communicate complex concepts clearly and concisely, ensuring understanding and alignment cross teams and stakeholders
- Build trust, credibility, and strong working relationships across global teams through consistent, transparent, and engaging communication
- Foster active learner engagement and participation in both virtual and instructor-led environments
Basic Qualifications
- Bachelor's degree or three to five years of experience in travel operations, training, workforce enablement, or related field
- Demonstrated expertise in corporate travel operations, GDS platforms, and international ticketing.
- Experience designing scalable training programs for multi-region or global teams.
- Strong communication and facilitation skills, with the ability to translate complex information into practical learning.
- A global mindset and the ability to work effectively across time zones and cultures.
- Experience supporting advisor training and operational support models.
- Experience working with multiple GDS platforms, with Amadeus and Sabre preferred.
- Experience developing e-learning or other scalable training content.
Preferred Skills and Attributes
- Experience working with global service centers or offshoring models.
- Exposure to AI, automation, and digital travel platforms.
- Familiarity with n8n, Agent Assist, or comparable automation tools.
- Ability to succeed in a fast-paced, transformation-focused environment.
- Experience supporting system rollouts, implementations, or product launches.
- Familiarity with Freshdesk or similar ticketing platforms.
- Bilingual capability is preferred; French language skills are a plus for supporting Quebec-based needs.
Success Measures (First 12 to 18 Months)
- Global training framework established and aligned to COO priorities
- WSC onboarding readiness achieved and phased migration supported
- Improved advisor productivity, quality, and consistency
- Training embedded in global stand-ups and operational readiness efforts
- Strong adoption of AI-assisted tools, digital workflows, and Avenir enhancements
- Effective advisor issue resolution and operational continuity support
- Successful internal delivery of GDS conversion training
Additional Requirements
- Ability and willingness to travel up to 10% to 20%, as needed.
This job description is intended to describe the general nature and level of work performed in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, or qualifications, and may be updated as business needs evolve.
