Location: 17 Riverside St, Nashua, NH
Schedule: Full-Time
New Hampshire Orthopaedic Center (NHOC), a division of Northeast Orthopaedic Alliance (NOA), is seeking a friendly, organized, and customer-focused Medical Receptionist to join our growing team.
As the first point of contact for our patients, you'll play a vital role in creating a welcoming experience while helping our busy orthopedic practice operate efficiently. If you enjoy helping others, thrive in a fast-paced environment, and are passionate about providing exceptional customer service, we'd love to meet you!
As a Medical Receptionist, you'll help deliver an outstanding patient experience by:
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Welcome patients with professionalism, warmth, and compassion
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Register patients and verify demographic, insurance, and billing information
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Collect co-pays and ensure all required documentation has been received
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Communicate expected wait times and answer general patient questions
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Notify providers of appointment cancellations and no-shows
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Direct patients to the appropriate staff for billing or payment questions
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Review visit documentation for accuracy and completeness
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Schedule follow-up appointments
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Collect patient balances and co-pays
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Assist patients by directing billing questions to the appropriate team members
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Process insurance referrals and maintain accurate documentation
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Fax Workers' Compensation forms and other required paperwork
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Retrieve medical records, imaging reports, and other clinical documentation
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Report missed post-operative appointments to physicians and care coordinators
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Send appointment reminders and document patient communications
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Maintain a clean, organized, and professional front office
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Support the team with additional administrative duties as needed
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High school diploma or equivalent required
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Previous customer service experience preferred
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Medical office or healthcare experience is a plus, but we're happy to train the right candidate
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Excellent communication and interpersonal skills
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Strong organizational skills with exceptional attention to detail
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Ability to multitask and remain composed in a fast-paced environment
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Positive attitude and commitment to delivering exceptional patient care
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Join one of New Hampshire's premier orthopedic practices
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Work alongside a collaborative and supportive team dedicated to exceptional patient care
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Enjoy a stable, full-time schedule with opportunities to learn and grow
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Make a meaningful impact by helping patients from the moment they walk through our doors
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Competitive pay and a comprehensive benefits package
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Ability to sit for extended periods throughout the workday
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Occasional lifting of files, office supplies, and paperwork
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Ability to work efficiently in a busy medical office while providing exceptional customer service
If you're looking for a rewarding opportunity with a respected healthcare organization where your work truly makes a difference, we'd love to hear from you. Apply today and become part of the NHOC team!
