The Internal Admissions Coordinator is responsible for managing the internal admissions process and supporting marketing efforts to maintain and grow facility census. This role focuses on ensuring smooth transitions within the facility, building relationships with residents and families, supporting satisfaction and retention, and promoting the facility’s services and reputation.
Internal Admissions:
Coordinate all intra-facility admissions and transfers (e.g., short-term rehab to long-term care).
Collaborate with nursing, therapy, social work, and administrative staff to ensure a smooth, timely, and person-centered transition.
Review clinical documentation and resident needs to determine appropriate placement.
Complete and ensure all required admission paperwork is processed in a timely and accurate manner.
Serve as the point of contact for families during internal transfers; address questions and concerns.
Maintain accurate tracking logs and census data related to internal admissions and transfers.
Marketing & Census Development:
Promote facility services to residents, families, and staff to support retention and satisfaction.
Collaborate with external admission or marketing staff to transition new admissions smoothly.
Coordinate tours, welcome packets, and orientation materials for new and transferring residents.
Help identify at-risk residents and work with the interdisciplinary team to improve satisfaction and avoid discharges.
Develop and maintain positive relationships with residents, families, and internal staff to enhance the facility’s reputation.
Assist with internal events, open houses, and family engagement activities to support retention and satisfaction.
Customer Service & Relationship Building:
Conduct follow-up with residents and families post-admission or transfer to ensure satisfaction.
Resolve concerns promptly and professionally; communicate feedback to leadership.
Represent the facility positively in both internal and limited external marketing interactions.
The ability to maintain a flexible work schedule to accommodate the needs of perspective admissions.
Experience in admissions, marketing, or case management in long-term care or healthcare setting strongly preferred
Strong communication and interpersonal skills with a customer service mindset
Proficient in Microsoft Office, EHR systems, and admission documentation
Ability to multitask, prioritize, and adapt in a fast-paced environment
Familiarity with Medicare/Medicaid eligibility and long-term care services
Ability to move throughout the facility
Occasional lifting (up to 25 lbs)
Comfortable interacting with residents, staff, and family members in person and by phone
