Overview
Join our dynamic healthcare team as a Dental Front Desk Receptionist, where your energy and organizational skills will be the heartbeat of our dental practice! In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to check-out. Your proactive approach and attention to detail will help maintain efficient office operations, uphold patient confidentiality, and support our commitment to exceptional dental care. This paid position offers an exciting opportunity to be part of a vibrant clinical environment dedicated to improving oral health.
Duties
- Greet patients warmly, verify their insurance coverage, and assist with patient intake processes using Electronic Health Record (EHR) systems such as Dentrix, Eaglesoft, or similar platforms.
- Schedule appointments efficiently while managing multi-line phone systems with professionalism and excellent phone etiquette.
- Verify insurance benefits, perform insurance eligibility checks, and handle insurance claims processing using systems like Epic, Meditech, Athenahealth, or eClinicalWorks.
- Collect payments, process co-pays, and manage medical billing and collections with accuracy and adherence to HIPAA regulations.
- Maintain accurate medical records by reviewing documentation for completeness and ensuring compliance with clinical confidentiality policies.
- Coordinate with clinical staff regarding patient care plans and appointment details to support seamless clinic operations.
- Manage filing of medical records, handle correspondence, and perform clerical tasks such as data entry with proficiency in Microsoft Office and 10-key typing.
Qualifications
- Prior experience in a dental or medical office setting is highly preferred, especially in front desk or administrative roles within clinics or hospitals.
- Strong knowledge of health insurance procedures including verification, billing, CPT coding, ICD-9/ICD-10 coding, Medicare processes, and medical terminology.
- Familiarity with EMR/EHR systems such as Dentrix, Eaglesoft, Meditech, Epic, Athenahealth or similar platforms.
- Excellent customer service skills coupled with professional phone etiquette and the ability to handle multi-line phone systems confidently.
- Bilingual abilities are a plus to effectively communicate with diverse patient populations.
- Demonstrated organizational skills with experience managing medical records, documentation review, filing, and office management tasks.
- Knowledge of clinical confidentiality policies and healthcare regulations including HIPAA compliance is essential.
- Computer proficiency in Microsoft Office applications along with familiarity in electronic health records management tools like eClinicalWorks or Care plans.
- Strong attention to detail in medical administrative support functions such as intake processing and insurance verification.
Embark on a rewarding career where your dedication makes a real difference! We are committed to fostering an inclusive environment that values your skills and supports your professional growth in the vibrant world of dental healthcare.
Pay: $24.00 - $27.00 per hour
Expected hours: 38.0 – 42.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Paid sick time
- Paid time off
- Uniform allowance
Work Location: In person
