As a Customer Service Representative, you will be one of the first points of contact for our customers. You will help answer calls, respond to customer questions, schedule moving jobs, direct calls to project managers and sales teams, follow up with leads, and support the office team with daily administrative tasks.
This position requires someone who is warm, professional, patient, and comfortable speaking with customers over the phone.
Responsibilities
- Answer incoming phone calls in a professional and friendly manner
- Help customers with moving service questions, pricing information, and scheduling
- Follow up with new leads and existing customers
- Schedule estimates, moves, deliveries, and service appointments
- Enter customer information accurately into our CRM system
- Communicate with the operations team about job details and customer needs
- Help resolve customer concerns with patience and professionalism
- Keep office notes, customer records, and schedules organized
- Assist with general office and administrative tasks as needed
Working Hours from 9AM to 3PM Mon-Friday and some weekends as needed
Pay: $18.00 - $28.00 per hour
Benefits:
Work Location: In person
