Position Summary
The Process Improvement position leads business process improvement activities, particularly within regard to determination of process quality and efficiency as it relates to the overall cost of process execution (people and technology). This position champions processes costing benchmarking, determination, and improvement activities throughout the clients’ organization.
Qualifications
- At least six years of related Process Improvement experience (preferred)
- 5 years or more years of technical experience
- Experience leading large organizational change initiatives.
- Black Belt certification (specific training, certification, and experience within the following: Lean (preferred), Six Sigma (preferred), Project Management Professional (preferred))
- Excellent interpersonal and communication skills, along with professionalism.
- Demonstrated ability to influence decision makers.
Responsibilities
- Collaborate with others to identify efficiencies and process improvements
- Embrace change and the focus on continuous improvement
- Assist with the coordinated efforts to perform process costing and improvement functions for internal customers in the resolution of issues within their business processes through training, mentoring, and analysis
- Professionally exercises discretion to make timely recommendations and effectively solve problems, using independent judgment consistent with standards, practices, policies, procedures, and/or regulations
- Support and serve on internal and external committees, task forces and working groups as needed to ensure continuous process costing and improvements are being made and business objectives are being met
- Responsible for understanding the business processes and related technologies in order to identify and leverage opportunities for operational efficiencies
- Collaborate with technology teams and business users to meet business requirements
- Ensure that consistent practices are used throughout the company to maintain the integrity of the business systems
- Act as a steward of corporate standards and values by establishing and maintaining policies, procedures, and value added processes
Intangibles
- Desire to take care of customers
- Provide innovative solutions to the most difficult problems and apply expert knowledge in the area of specialty
- Review, analyze, and evaluate solutions to complex business needs
