Job Summary
We are seeking a dynamic and energetic Customer Care Coordinator/Supervisor to lead our customer support team with enthusiasm and precision. In this pivotal role, you will oversee daily operations within the customer service department, ensuring exceptional client experiences through effective team management, strategic problem-solving, and data-driven decision-making. Your leadership will inspire a motivated team to deliver top-tier service, foster cross-functional collaboration, and uphold the company’s commitment to client satisfaction. This position offers an exciting opportunity for a proactive professional eager to make a meaningful impact in a fast-paced environment.
Duties
- Respond to all customer emails
- Invoice adjustments
- Ensure customer change requests are entered in Alliant
- Print reports and invoices for production and service
- Answer phones in a professional and courteous manner
- Coordinate with Production on special request availability and communicate back to customer
- Order garments and create work orders for garment changes
- Assist in training of all new OSAM’s
- Fill in for vacation, sick, holiday etc. for his/or her team including vacant routes
- Evaluate his/her team through daily check-ins & enter data
- Coordinate delivery of OSAM/Production errors
- Load last minute customer requests in trucks
- All other duties and assignments as communicated by management
- Type up contracts
- Register customers in Web Portal
- Fill out paperwork for OSAM’s missed punches
- Calculate OSAM hours weekly
- Create accounts/customers in Alliant
- Log emails/interactions with customers in SF
- Upload & update contracts in Alliant & SF
- Review Samsara safety inbox, ensure correct OSAM is assigned to trucks
- Put together agenda for monthly service meeting & help run the meeting
- Review any concerns/incidents with OSAM’s from Samsara
- Do write-ups/special occurrence paperwork
- Review OSAM’s timecard
- Call new applicants back and set up walkthroughs
- Do walkthroughs with potential new hires
- Help conduct interviews
- Filing paperwork
Experience
- Must be a minimum of 21 years of age, have a valid driver’s license, and clean MVR
- Excellent customer service skills
- Basic math skills
- Knowledge and use of Alliant, Salesforce, Excel, Samsara, Penske, and SharePoint
- Excellent verbal communication skills required
- Ability to work independently
- Bilingual is a plus
Join us as we elevate the customer experience through innovative leadership and dedicated teamwork! This role is ideal for a proactive leader passionate about delivering excellence in client services while fostering a positive, collaborative work environment.
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
