Location: Daytona, FL 32118
Position Type: Part Time
Hours: Vary based on events. Weekends are a must.
The Hilton Daytona Beach is looking for responsible and motivated service professionals to join its banquet team. This part-time position requires flexibility with hours based on event schedules, including mandatory weekend availability.
- Approach all encounters with guests, both internal and external, in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag while working.
- Be familiar with Hotel Standard Operating Procedures.
- Set up event spaces in a timely and safe fashion according to instructions and details outlined on Banquet Event Orders (BEOs) and floor plans, including chairs, tables, linen, displays, and more.
- Maintain high standards of cleanliness and sanitation throughout banquet function spaces, pre-function areas, and storage locations, including carpets, walls, windows, heating/air conditioning units, and walkways.
- Greet and welcome client representatives and guests, responding to requests promptly, courteously, and efficiently as it pertains to function room setup.
- Ensure function spaces are visually appealing by maintaining cleanliness and ensuring all equipment is in good working order.
- Consistently implement service standards and operating procedures related to banquet and catering function room setup.
- Maintain complete knowledge of:
- Daily scheduled group functions, including times, locations, and number of attendees.
- Location and names of all hotel function spaces.
- All styles of meeting and banquet room settings.
- Correct maintenance and use of equipment.
- All departmental and hotel policies and procedures.
- All safety guidelines.
- Provide excellent customer service and ensure customer needs are met.
- Stay informed of all current and upcoming event details.
- Work effectively under pressure and during long or split shifts.
- Perform other duties as assigned.
- Strong attention to detail and ability to follow instructions precisely.
- Excellent interpersonal and communication skills.
- Ability to work flexible hours, including weekends.
- Ability to maintain a professional appearance and demeanor.
- Physical ability to set up banquet rooms, including lifting and moving tables, chairs, and equipment.
- Familiarity with hotel banquet operations and safety standards is preferred.
- Ability to work well both independently and as part of a team.
