Performs teller duties, both routine and complex accurately and professionally. Assists with customer inquiries/problem solving. Willing rotates between locations, as needed.
PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:
- Receiving and processing Teller transactions accurately and timely. Follows Bank procedures.
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Cross sells and/or refers Bank products and services. Interacts with customers to identify their needs. Works with appropriate areas of the Bank to refer customers.
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Verifies and balances assigned cash drawer. Assists in reconciling errors or discrepancies for self and other tellers. Maintains adequate cash drawer limits as required by Bank policy.
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Provides outstanding customer service for all types of customer inquiries and transactions. Includes accurate, professional, efficient service to all customers.
- Opens night deposit vault and ensures contents are processed using dual control at all times. Services ATM and processes ATM deposits.
SECONDARY DUTIES AND RESPONSIBILITIES:
- Rents/grants access to safe deposit boxes.
- Compliance with bank policies and procedures and federal and state laws/regulations.
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Other duties as may be assigned.
REQUIREMENTS:
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High School Diploma Required
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2 to 3 years of related cash handling experience and/or training
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Thorough product knowledge
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Skill in operating personal computer and various software packages
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Good communication skills, both verbal and written
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Sales skills
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Understanding of regulatory compliance
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Flexible and open to change
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Ability to maintain confidentiality
