Working Title: Outpatient Services Quality and Safety Program Manager
Job Class: Planning Director State
Agency: Direct Care and Treatment
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Job ID: 96314
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Location: Vadnais Heights
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Telework Eligible: No
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Full/Part Time: Full-Time
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Regular/Temporary: Unlimited
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Who May Apply: Open to all qualified job seekers
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Date Posted: 08/13/2026
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Closing Date: 08/25/2026
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Hiring Agency/Seniority Unit: Direct Care and Treatment / DCT MAPE State Operated Svcs
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Division/Unit: DCT Support Services / DCT Qual Health & Safety Polcy
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Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
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Days of Work: Monday - Friday
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Travel Required: No
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Salary Range: $37.91 - $56.39 / hourly; $79,156 - $117,742 / annually
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Classified Status: Classified
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Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
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FLSA Status: Exempt - Administrative
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Designated in Connect 700 Program for Applicants with Disabilities: Yes
Direct Care & Treatment (DCT) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCT does not participate in E-Verify.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Direct Care and Treatment (DCT) is seeking an individual to join our Medical and Outpatient Services Quality Team. This is an exciting opportunity to lead the development, implementation, and continuous improvement of an integrated quality and safety program that advances patient care, employee safety, regulatory compliance, and organizational excellence across DCT Outpatient Services.
The Outpatient Services Quality and Safety Program Manager is responsible for providing strategic leadership, direction, and oversight of quality and safety initiatives across Outpatient Services. Key responsibilities include:
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Intradepartmental and interdepartmental coordinated planning of quality and safety activities.
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Integrated and equitable planning with service line, federal, state, and local partners, as well as community partners.
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Coordinate service line quality and safety activities and provide expertise, consultation, and direction to business units in support of the quality and safety plan.
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Providing expertise and leadership in quality and safety, survey readiness, and serve as a project manager to ensure Outpatient Services’ capacity to have a strong quality and safety plan.
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Serve as the lead for implementation and coordination of the Outpatient Services Quality Program, acting as the primary liaison between the Outpatient Services Quality and Safety Team and service line leadership to ensure alignment, communication, and effective execution of quality and safety initiatives.
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Implementing best practices about workplace quality and safety.
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Directing activities to monitor, audit, analyze, and report program performance against established standards and support the service line as it selects, utilizes, and implements various improvement techniques.
Four (4) years of risk management, quality, safety and/or compliance experience in a healthcare setting. Experience must include:
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Ensuring compliance with accrediting and licensing agencies such as Center for Medicare and Medicaid Services (CMS), The Joint Commission (TJC) and Commission on Accreditation of Rehabilitation Facilities (CARF), Department of Health, Department of Human Services, or Occupational Safety and Health Administration.
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Providing lead direction to teams, projects and/or process improvement initiatives.
- Reading, interpreting, and understanding federal and state quality and safety requirements, statutes, rules, regulations related to quality and safety in healthcare settings.
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Collaborating with internal and/or external stakeholders to build and maintain effective work relationships and achieve shared objectives.
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Bachelor’s degree or higher in a clinical, healthcare and/or safety related field.
- Knowledge of theories and practices of planning, evaluation, policy analysis, public administration, and program development.
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Experiences working effectively with others from different backgrounds and cultures.
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Clinical licensure (ex. nursing, dental, allied health professional).
- Quality, safety, process/performance improvement, risk, compliance and/or project management related certifications.
- Experience working with dental and other outpatient healthcare services.
- Experience working in a healthcare setting where psychiatry and/or behavioral health services are provided.
- Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS – Direct Care & Treatment will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
Direct Care & Treatment (DCT) healthcare facilities require employees to provide documentation that they are free from tuberculosis (TB) through a blood test prior to employment. DCT does not accept TB skin testing.
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about this position, contact Rachael Betland at [email protected].
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title, and your valid Proof of Eligibility Certificate by the closing date to Raegan Juntunen at [email protected].
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact Direct Care & Treatment’s Office of Equal Opportunity at [email protected] or call 651-539-7243 for assistance.
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if they: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation before the closing date to: [email protected].
DCT operates a highly specialized behavioral health care system that serves people with mental illness, substance abuse disorders, and developmental and intellectual disabilities. This includes psychiatric hospitals and other inpatient mental health treatment facilities; inpatient substance abuse treatment facilities; dental clinics, group homes, vocational sites, and sex offender treatment facilities.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
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Connection with their coworkers and communities
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Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
- Paid vacation and sick leave
- 12 paid holidays each year
- Annual pay increases
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Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
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Diabetes care
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Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
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Pension plan that provides income when you retire (after working at least three years)
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Employer paid life insurance to provide support for your family in the event of death
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Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
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Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
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Training, classes, and professional development
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Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
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A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
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Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
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Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.
