We are looking for an Operations Processing Supervisor to lead a high-performing payments team in a fast-paced financial servicing environment.
In this role, you will drive processing accuracy, support service-level performance, coach employees, and resolve operational issues that impact clients and customers. You will play a key role in helping the team deliver consistent, high-quality service every day.
What You’ll Do
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Lead daily processing operations and manage team workflow priorities
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Coach and develop Processing Specialists through feedback and performance support
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Monitor service levels, processing accuracy, and operational trends
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Resolve escalated customer, client, and internal processing issues
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Partner with cross-functional teams to improve workflows and service delivery
What to Expect in This Role
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Work in a fast-moving environment with changing priorities and deadlines
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Balance team leadership with hands-on operational problem solving
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Manage processing volume fluctuations while maintaining quality standards
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Communicate frequently with employees, leaders, and internal partners
You’ll Be a Great Fit If You
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Stay organized while managing multiple priorities at once
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Communicate clearly and professionally under pressure
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Enjoy coaching employees and improving team performance
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Take ownership of operational issues and drive solutions
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Look for ways to improve efficiency and customer experience
What You Bring – Required
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2+ years of leadership experience in operations, servicing, processing, or a call center environment
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5+ years of experience in loan processing, payments processing, financial operations, or related servicing work
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Strong communication and problem-solving skills
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Ability to manage deadlines and maintain accuracy in a high-volume environment
What You Bring – Nice to Have
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Experience reviewing consumer loan documentation
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Experience coaching employees in a production-based environment
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Familiarity with workflow management systems, ticketing tools, or operational reporting
Success Looks Like
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Improve processing accuracy and turnaround times
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Build strong team accountability and performance consistency
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Reduce escalations through proactive issue resolution
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Identify and implement workflow improvements that increase efficiency
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Maintain service levels while supporting a positive team environment
Why Goal Solutions
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Competitive salary + bonus eligibility
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401(k) with 4% company match
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Medical, dental, vision, and HSA ($1,700 annual contribution)
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14 paid holidays (including your birthday)
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Paid parental leave, tuition reimbursement, and long-term incentives
Apply
Apply if you enjoy leading people, solving operational problems, and improving processes in a production-driven environment.
