Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
Essential Duties and Responsibilities
Training Delivery & Certification
Deliver installation training and certification curriculum in the field across all certification levels, using the standards, materials, and delivery model established by the Mobile Installation Partnerships Training Team.
Conduct hands-on certification assessments and skills evaluations, verifying that technicians can install to Protech quality, safety, and customer-experience standards before they are released to work independently.
Field Coaching & Quality Support
Observe installs across the full range of fleet vehicles—passenger vehicles, tractor trailers, heavy equipment, and specialty platforms—and identify skill gaps, recurring errors, and safety concerns.
Escalate quality trends, procedural gaps, and content inaccuracies to the training team, and support corrective training where field performance indicates a need.
Content Support & Field Procedure Capture
Capture field procedures during new installs to include proper wire routing, hardware/sensor/ camera mounting locations, and vehicle-specific variations and submit source material to the Training Team for inclusion in installation job aids and SOPs.
Qualifications and Education Requirements
High school diploma or technical school graduate; associate degree in automotive technology, heavy equipment technology, education, or a related field preferred.
3+ years of hands-on experience in vehicle or equipment installation, service, or technical fields, including exposure to the heavy equipment space (e.g., tractor trailers, off-highway, construction, or fleet heavy vehicles) in addition to automotive/light-vehicle work.
Experience training, mentoring, or coaching technicians, whether formally as a trainer or informally as a lead technician; experience delivering structured curriculum is highly valued.
Excellent communication, facilitation, and presentation skills, both in person and virtually, with the ability to adapt instruction to varying experience levels.
ASE, I-CAR, OEM, or relevant equipment/installation certifications preferred and must be maintained where applicable.
MECP (Mobile Electronics Certified Professional) certification is a preferred but not required. Candidates holding MECP certification at any level (Basic, Advanced, or Master Installer) will be given preference, and non-certified hires may be supported in pursuing it.
Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
