371 Cutter Hill Court
Lexington, KY 40509
Job Description
Job Title: Service Writer/Advisor - Thermo King Refrigeration Units
Department: Service
Summary
Transport Specialists is the Thermo King dealership for Northeast, Central, Southern Ohio, and Eastern Kentucky. We have been selling and servicing the most dependable and industry leading refrigeration and heating units on the market for over 40 years. Through our consistent application of high levels of standard and responsibility, we have built a significant share position within our market area. Honesty and integrity are the hallmark of Transport Specialists. The majority of our employees have been with us for over 25 years and our relationship with our customers is the driving force behind Transport Specialists, the leader in transport refrigeration.
Responsibilities
As a Service Advisor you will be responsible for:
Schedules service appointments. Obtain customer and equipment data.
Writes up customer's equipment problems accurately and clearly on repair order.
Refers to service history, verify warranty or service contract coverage.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies Service manager of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Keeps service department forms up-to-date.
Explains completed work and all charges to customers.
Handles telephone inquiries regarding appointments and work in process.
Other duties may be assigned.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Days:
Work Location: In person
