Embark Cares’ Care Area Manager acts as the principal agent in the supervision of Case Management and field staff to ensure that daily operations are performed at a satisfactory level for their designated service area. The purpose of this position is to enhance the quality of service provided, maximize satisfaction, and promote cost effectiveness. This position will be accountable for overseeing their location’s day to day operations for full client care cycle including: quoting, assessing, planning, implementing, monitoring, hiring of qualified personnel, scheduling, and evaluating actions required to meet the client’s needs.
Graduate of accredited High School Minimum of two (2) years’ operational experience in health or home care related positions. Preferred (2) year’s management experience. Must have the ability to work with and motivate people, possess effective written and verbal communications skills, have a thorough knowledge of agency functions and processes, must have a flexible schedule and be emotionally stable.
Perform duties in an office environment during agency operating hours. Must always be well groomed and dressed in appropriate attire. Ability to work flexible schedule.
Prolonged sitting required with ability to operate office equipment which may include heavy lifting, bending and standing. Ability to travel for client assessments/visits. Requires ability to cope and work under stressful situations in a calm and courteous manner at all times. Requires working under some stressful conditions to meet deadlines and to make quick decisions and resource acquisition; meet client/family individualized needs.
Plans, organizes, administers, and coordinates agency Client/Personnel functions
Serves as liaison among the professional personnel and field staff.
Reviews with coordinators and management, all employee and client information to ensure case placement of qualified, competent, and reliable personnel.
Evaluates environmental/working conditions of field employees during home visits, conveys any concerns.
Assist the Case Managers with scheduling, supervision and orientation of caregivers.
Maintains good standing in the community
Intake as needed
Employee onboarding/orientation as needed
Oversee Start of Cares and Discharges
Manage Client Inquiry tracking to ensure all leads are recorded/contacted
Weekly Care Plan follow-ups and documentation as needed for compliance or coordination of care.
Manage collection of Weekly task reports as needed
Ensure Incident and Infection reports are completed in a timely manner
Ensure Client concerns and Caregiver concerns are addressed in a timely manner
Participates in after hours on-call rotation
Reviews on-call log to ensure all messages are handled in a timely manner
Documents routine communication with employees and clients to ensure the quality of services being provided
Available during agency’s operation hours unless on paid time off or approved requested days off
Returns all phone calls transmitted by the phone within appropriate time, if not, documents reason call was not returned by next business day
Oversees scheduling of unannounced visits to clients to ensure the quality of our services and caregivers are performing as anticipated
Responds promptly and courteously to client and employee complaints and inquiries. Refers appropriately to administration as needed
Maintains accurate and current list of clients in facilities
Reviews Weekly and Monthly Inquiries, Starts, and Discharges
Demonstrates in-depth knowledge of, and ensures compliance with state, local, and federal laws relating to all the operations of the Agency (includes in-office operations, wage and hour regulations, and EEO)
Reviews with all manager’s evaluation of environmental/working conditions of field employees, maintain a safety program to lessen company liability under Worker’s Compensation.
Works with Marketing Representatives to provide creative marketing techniques and is informed regarding the competition’s pricing/marketing strategies and services.
Participates actively in community and professional organizations.
Promotes organization as a member of professional and community services, committees, and boards.
Assistance in all tasks delegated by Administration related to agency functions
Oversees the preparation and participates in the presentation of operational reports to BOD.
Must be available to work a client case if the need arises.
Base Salary is negotiable and DOE. Please submit salary request with resume.
Benefits. Bonuses. PTO.
