Medi-Care Equipment Specialties, Inc. is a trusted, independent provider of home medical equipment and supplies, proudly serving the communities of Bryan and Brenham, Texas. Locally owned and operated, we’ve built our reputation on delivering personalized, compassionate service and high-quality products that help our customers live healthier, more comfortable lives at home.
Customer Service Specialist – Home Medical Equipment
Location: Brenham, Texas
Company: Medi-Care Equipment Specialties, Inc.
Job Overview
Join our dedicated team at Medi-Care Equipment Specialties, Inc., Texas where we pride ourselves on delivering superior service to our customers and referral sources. As a Customer Service Specialist, you’ll play a vital role in helping individuals select the appropriate medical equipment and supplies to meet their health needs. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and is eager to learn about a wide range of medical products.
Key Responsibilities
- Greet and assist walk-in and phone-in customers with professionalism and empathy
- Help customers select appropriate medical equipment and supplies based on their needs
- Learn and understand the function and purpose of various medical products
- Enter customer data accurately into the billing system
- Verify insurance coverage and eligibility
- Check inventory and manage product availability
- Coordinate with referral sources including physicians and healthcare providers
- Maintain a clean, organized, and welcoming store environment
- Handle multiple tasks efficiently and effectively
Qualifications & Skills
- Must be able to work at our Brenham location.
- High school diploma or GED required
- 1 year experience in the Durable Medical Equipment (DME) field is required.
- Strong communication and interpersonal skills
- Ability to learn and retain product knowledge across a wide range of medical supplies
- Proficient computer skills, including data entry and basic software navigation
- Familiarity with insurance verification and billing systems.
- Excellent multitasking and organizational abilities
- Compassionate, customer-focused attitude
- Brightree experience a plus!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Application Question(s):
- What types of DME products have you worked with (e.g., CPAP machines, wheelchairs, hospital beds)?
- What billing systems or EMR platforms have you used (e.g., Brightree, Kareo, Epic)?
- Are you familiar with Medicare and Medicaid billing guidelines for DME?
- How many years of experience do you have in insurance verification (e.g., Medicare, Medicaid, private payers)?
Experience:
- Durable Medical Equipment: 1 year (Required)
Work Location: In person
