Job Summary: We are seeking a dedicated and detail-oriented Front Desk / Patient Experience Coordinator to join our healthcare team. This role is vital in providing exceptional patient service, managing administrative tasks, and ensuring smooth clinic operations. The ideal candidate will possess strong medical administrative support skills, familiarity with EHR systems, and excellent communication abilities to create a welcoming environment for patients and staff alike. The coordinator will be responsible for managing patient flow, verifying insurance coverage, scheduling appointments, and supporting clinic operations to ensure an efficient and positive experience for all.
Responsibilities: Greet patients warmly and assist with check-in and check-out procedures using Chirotouch EMR Verify patient insurance coverage and perform insurance verification processes Schedule appointments efficiently utilizing scheduling software and multi-line phone systems Occasionally assist with patient records, including filing, documentation review, and updating medical records in electronic health records Collect payments with an understanding of CPT coding, ICD10 coding, and documentation review Handle phone etiquette professionally while managing inquiries via multi-line phone systems Assist with intake procedures and ensure accurate data entry using typing skills and 10-key typing proficiency Maintain compliance with HIPAA regulations to protect patient confidentiality and health information management standards Support clinic operations by performing clerical duties such as filing, data entry, and office management tasks Collaborate with clinical staff to facilitate care plans and ensure seamless patient flow within the clinic
Qualifications: Experience in a chiropractic office Strong understanding of: Patient check-in/check-out workflows Scheduling and provider flow Insurance verification, co-pays, deductibles, and authorizations EHR/practice management software
Job Type: Full-time
Pay: $19.00 - $29.00 per hour
Benefits:
- Employee discount
- Paid sick time
- Paid time off
- Wellness program
Work Location: In person
