Fredericktown Office Manager
Ozarks Federal Savings and Loan has been serving customers for over 95 years. Today we remain as a community bank that is dedicated to our customers, employees, and the communities that we serve. If you are looking for a rewarding career with opportunities for growth, great benefits, and great teammates then we want to hear from you. Ozarks Federal employees have the pleasure of working in a professional environment while providing exemplary service to our customers, who are also our owners.
Summary: Coordinate and lead the day-to-day operations of the branch. Maintain communication among staff and provide support, guidance, and training to staff.
Responsibilities include but are not limited to:
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Assisting customers with banking needs including running teller transactions when needed, opening accounts, providing file maintenance, closing accounts, issuing negotiable instruments, and balancing cash and transactions.
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Participating in Saturday teller rotation.
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Answering customer questions.
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Effectively supervising and utilizing branch staff to ensure that all branch operations and internal controls are completed in an accurate and timely manner in accordance with Association policies and procedures.
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Evaluating staff on job performance, job duties, and adherence to Association policies and procedures.
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Assisting staff when problems or errors occur.
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Assisting in the resolution of customer complaints.
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Effectively promoting a teamwork environment through leading by example, coaching to improve weaknesses, and recognizing strengths.
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Ensuring supply of money for the branch needs is met based on cash limits and business demands.
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Balancing and replenishing the ATM.
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Monitoring and reviewing branch security procedures and controlling access to the vault and teller drawers.
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Creating opportunities to promote Association products and services at every opportunity.
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Ensuring adequate staffing in the branch by monitoring and approving requests for time off appropriately.
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Maintaining procedural proficiency in all teller and savings transactions.
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Supporting branch and Association goals by motivating staff and encouraging cross-selling and product promotion.
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Ensuring a high level of customer service.
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Assisting in the hiring of new staff.
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Maintaining knowledge of banking rules and regulations by completing regular training courses and attending seminars and webinars.
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Maintaining office supplies and equipment, and making certain the building is clean and operational.
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Creating opportunities to promote Association products and services.
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High school diploma with at a two year degree or higher preferred.
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Three to five years of banking experience.
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Excellent time management skills and the ability to prioritize work.
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Attention to detail and problem solving skills.
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Excellent oral and written communication skills.
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Ability to influence, motivate, and coach others.
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Ability to interface with all levels of bank employees and customers in a professional and diplomatic manner.
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Ability to handle confidential and proprietary information.
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Strong supervisory, leadership, and conflict management skills.
Benefits include health insurance, paid time off, tuition reimbursement, a fully paid defined benefit pension plan, and more.
