Overview
Join our dedicated team as an Economic Support Specialist and become a vital part of empowering individuals and families through essential social services. In this role, you will assess eligibility for public assistance programs, interpret policies, and provide compassionate support to those navigating complex welfare systems. Your expertise will help ensure that clients receive the resources they need to thrive, all while maintaining confidentiality and adhering to program guidelines. This position offers an energizing opportunity to make a meaningful difference in your community by delivering clear, effective assistance with a positive, solution-focused approach.
MAJOR RESPONSIBILITIES:
- Perform interactive interviews/reviews with program applicants/recipients.
- Complete all required data entry in the State computer systems.
- Maintain required records.
- Remain current on all program responsibilities, regulations/policies, requirements and interpretations.
- File reports/refer to the Fraud Investigator for both Prevention and Program Integrity issues. Maintain liaison with the investigator and provide support as may be required, including court testimony.
- Complete East Central Income Maintenance Partnership Call Center shifts as assigned and back-up coworkers as necessary.
- Provide special program services as may be assigned by the Program Manager.
- Participate in unit and staff meetings and community related activities as assigned.
- Provide all appropriate services and actions that may be required as an Economic Support Specialist within the Department as assigned.
- Maintain current program knowledge through reading related materials/documents and participating in trainings, meetings and supervision.
- Maintain regular and predictable attendance while completing all assignments and meeting all required timelines.
- Promote, get along, and work in a harmonious relationship with others including but not limited to outside agencies and county departments.
- Perform job duties and follow policies and procedures independent of direct supervision.
- Other duties as may be assigned by Management.
EDUCATION:
· A high school diploma or equivalent is required, associate degree in human service field preferred
· 1-3 years work experience in a public/economic support agency. Call Center experience is helpful.
· Computer literacy is required.
KNOWLEDGE, SKILLS AND ABILITIES:
· Knowledge of program requirements, community conditions, local/state/federal regulations and workload management is required. Ability to be self-motivated, accept change, work with deadlines and other stressors, manage paperwork, solve basic math problems and organize personal work environment required.
· Ability to learn by utilizing a computer-based training environment.
· Interview and communication skills are critical as well as being able to work collaboratively with others in and outside of the Department.
· Bilingual in Spanish is preferred.
Join us in making a positive impact by providing energetic support that empowers individuals through compassionate service and expert guidance. Your dedication will help foster healthier communities while advancing your career in social services.
Pay: $21.36 - $22.77 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Loan forgiveness
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- customer service: 1 year (Required)
Work Location: In person
