JOB DESCRIPTION
Under the direction of the Team Leader Coach or designee, the Retail Team Member assists with the day-to-day sales floor operations, providing world-class customer service, stocking shelves, completing mark-downs, rotating and displaying hardline (wares, books/media, shoes, furniture, etc.) and soft-line (apparel and linen) merchandise, essential cash register operations, and maintaining work area safety with cleanliness and orderliness.
ESSENTIAL FUNCTIONS:
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Ensure 100% donor and customer satisfaction.
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Provide the retail store with essential cash register operations, excellent customer service, and sales floor functions.
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Make eye contact and greet customers within 10 seconds upon entry and throughout the st
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Follow all cashier standard operating procedures and maintain accurate[KR1] counts.
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Ensure end of shift cash balancing is within standard of over/short within $5.00.
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Adhere to all PCI compliance standards and report suspicious activity immediately.
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Promote the shopping experience by providing superior customer service by assisting customers in locating and purchasing goods.
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Promote shop-ability by organizing, coordinating and rotating merchandise on the sales floor, ensuring an attractive and convenient layout of the sales floor along with visual merchandising and cleanliness of the store.
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Adhere to all store and personnel policies and procedures, follow good safety and security practices, including reporting safety hazards and injuries to the TLC or ATL.
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Crosstrain in the production of goods as well as the sale of goods, as requested.
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Complete hands-on and computer-based training as required and per policy.
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Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
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Preferably previous retail and/or cashier work experience.
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Able to use a cash register, calculator, and credit card processing machine correctly and make change accurately.
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Able to demonstrate good judgment in recognizing items appropriate for sale.
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Able to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
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Able to follow instructions and comply with policies and procedures.
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Able to listen to and understand information and ideas presented through spoken words and sentences.
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Must be available to work a flexible schedule, including evenings, weekends, and holidays.
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Able to work with minimal supervision.
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Able to develop and maintain effective working relationships with team leaders, team members, customers, and clients.
PHYSICAL REQUIREMENTS:
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Able to lift, push, pull up to fifty (50) lbs. with no support regularly. Over fifty (50) lbs., request for additional team member assistance as needed.
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Able to engage in prolonged standing, walking, and frequent bending, stooping, and stretching.
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Able to exert maximum muscle force to lift, push, pull, or carry objects as required by the job.
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Able to perform tasks that require repetitive motion. Manual dexterity is required.
Alabama Goodwill Industries (AGI) is an Equal Opportunity Employer committed to creating a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
