- Position Title: Senior System Analyst
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Location: Atlanta, GA 30334 (Onsite Work)
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Interview: Either Web Cam or In Person
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Position Type: Contract
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Total Experience: 10+ years
Description:
We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure. The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.
Primary Responsibilities:
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Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
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Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
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Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
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Recommend and implement solutions to improve efficiency and reliability.
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Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Necessary Skills and Qualifications:
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10+ years of IT experience.
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Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
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3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
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2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
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1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
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Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
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Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
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Experience in coordinating with third-party technical support vendors.
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Proficiency in creating and maintaining technical documentation.
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Solid understanding of IT service management and ITIL best practices is a plus.
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Track record of continuous learning and adapting to new technologies.
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
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Understanding of Windows Client and Windows Server in production environments.
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Configuration of Windows Infrastructure via Group Policy and/or scripts.
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Adept at using Powershell to automate and execute tasks.
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Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
Highly Desirable Skills
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Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
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Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.
