Job Purpose
The weekend second shift Residential Support Specialist is vital in supporting homeless Veterans in our transitional housing programs. This position ensures a safe, supportive, and structured environment for residents while facilitating their access to services that promote stability, wellness, and long-term housing success.
Key Responsibilities
Resident Support and Monitoring
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Provide day-to-day supervision, engagement, and support to residents.
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Conduct hourly wellness and safety checks.
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Offer emotional support and de-escalation during resident crises.
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Assist residents with daily living skills, chores, and compliance with facility rules.
Program Coordination
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Maintain accurate shift documentation, incident reports, and resident logs in accordance with grant and organizational standards.
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Collaborate with case managers, clinicians, and other service providers to support individualized care plans.
Facility Operations
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Monitor and report facility maintenance or safety issues to the VPC Receptionist.
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Ensure the cleanliness and orderliness of common areas; support residents in maintaining their personal spaces.
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Administer and monitor curfews, sign-in/out logs, and visitor policies.
Crisis Response & Safety
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Intervene appropriately in emergencies (medical, behavioral, environmental).
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Follow protocols for substance use incidents, conflicts, or mental health crises.
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Maintain confidentiality and ethical boundaries in all interactions.
Grant and Compliance Support
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Participate in data collection and reporting required by funding sources (e.g., HUD, VA, local grants).
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Uphold policies and procedures related to grant compliance and service delivery standards.
All other duties as assigned
Key Performance Indicators
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100% of incident reports are completed accurately by the end of the shift
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100% of bed-checks are completed and noted daily
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85% of members are completing their chores daily.
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100% of maintenance and safety issues are reported in under two hours.
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90% positive feedback from members.
Qualifications
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Female only due to drug screening
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High School diploma or GED, CBRF preferred
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Some experience with security and maintenance
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Valid driver’s license with a good driving record
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CPR/First Aid certified
