Franchise Business Coach (FBC)
Location: Charlottesville, VA
About Premium Service Brands
Premium Service Brands is a leading franchisor of home service brands operating across the United States. Our family of brands provides essential services to homeowners while empowering entrepreneurs to build successful, locally owned businesses.
We partner closely with franchise owners to drive operational excellence, strong customer experiences, and long-term business growth. Our operations team plays a critical role in supporting franchisees through coaching, operational guidance, and performance-driven support.
At Premium Service Brands, the success of our franchise owners drives the success of our entire system.
Position Overview
The Franchise Business Coach (FBC) serves as a strategic advisor and operational partner to franchise owners across the Premium Service Brands system.
This role works directly with franchise owners to improve operational performance, increase revenue, and build sustainable, profitable businesses while maintaining brand standards and operational excellence.
The Franchise Business Coach supports an assigned portfolio of franchise owners and partners closely with them to review performance metrics, identify growth opportunities, and implement strategies that drive long-term business success.
Key Responsibilities
- Serve as the primary operational advisor and coach to franchise owners within an assigned territory
- Conduct regular business reviews to evaluate operational performance and growth opportunities
- Analyze key business metrics including revenue, profitability, customer satisfaction, and operational efficiency
- Provide coaching and strategic guidance to help franchise owners improve performance and achieve business goals
- Reinforce brand standards and operational procedures across franchise locations
- Conduct operational reviews and site visits to assess business performance and identify improvement opportunities
- Provide recommendations to improve service delivery, staffing, scheduling, and operational efficiency
- Support franchise owners in developing strategies to increase revenue and improve profitability
- Provide guidance on local marketing execution, sales performance, and customer acquisition strategies
- Identify opportunities for operational improvements and potential business expansion
- Partner with internal teams including marketing, training, and franchise development to support franchise owner success
- Provide feedback to corporate leadership regarding operational trends and opportunities for system improvements
- Participate in franchise meetings, conferences, and operational workshops
Qualifications
- Bachelor’s degree in Business, Operations Management, or related field preferred
- 3–5+ years of experience in franchise operations, multi-unit operations, or business consulting
- Experience working within a franchise system preferred
- Strong financial acumen with the ability to interpret business metrics and operational data
- Ability to coach, mentor, and influence business owners and leadership teams
- Excellent communication and relationship management skills
- Strong analytical and problem-solving abilities
Who Thrives in This Role
This role is ideal for someone who enjoys working directly with entrepreneurs and helping small businesses grow.
You may be a strong fit if you:
- Enjoy coaching and advising business owners
- Have experience in multi-unit operations or franchise systems
- Like analyzing business performance and helping owners improve results
- Are comfortable having direct conversations about performance and accountability
- Enjoy traveling, building relationships, and working hands-on with franchise owners
- Take pride in helping business owners succeed while maintaining brand standards
The most successful Franchise Business Coaches combine strong operational experience with the ability to build trusted relationships and guide franchise owners toward long-term success.
Additional Requirements
- Work environment based in Charlottesville, Virginia
- Ability to travel approximately 25% to franchise locations
- Valid driver’s license and ability to travel when required
What’s In It For You
Joining Premium Service Brands offers the opportunity to work directly with entrepreneurs and make a meaningful impact on the growth of a national franchise system.
In this role, you will:
- Serve as a trusted advisor to franchise business owners, helping entrepreneurs grow profitable and sustainable businesses
- Influence the operational success of multiple franchise locations across the country
- Work alongside a collaborative franchise leadership team focused on operational excellence and franchise success
- Gain exposure to multi-brand franchise operations within a rapidly growing franchisor organization
- Benefit from competitive compensation and bonus opportunities
- Experience professional growth within a rapidly expanding franchisor
Job Description Disclaimer
This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required.
Employees may be required to perform additional duties assigned to meet the ongoing needs of the business. Premium Service Brands reserves the right to modify, add, or remove duties and responsibilities as business needs evolve.
Equal Employment Opportunity Statement
Premium Service Brands is an equal opportunity employer committed to creating an inclusive workplace for all employees. Employment decisions are based on qualifications, merit, and business needs.
