Job Title: General Manager
Reports To: Director of Operations
Location: Bay Valley Resort
FLSA Status: Exempt
Position Summary
The General Manager is responsible for the overall leadership, strategic direction, and financial performance of Bay Valley Resort. This executive role oversees all resort operations, ensuring exceptional guest experiences, operational excellence, and profitability while fostering a positive workplace culture. The General Manager provides leadership across all departments, including Rooms, Food & Beverage, Golf Operations, Sales & Marketing, Maintenance, Housekeeping. This position is accountable for achieving financial objectives, maintaining brand and service standards, developing department leaders, and driving continuous improvement throughout the property.
Key Responsibilities
- Provide strategic leadership and oversight for all resort departments and daily operations.
- Develop and execute operational strategies that drive revenue growth, guest satisfaction, and profitability.
- Establish annual operating budgets, financial forecasts, and capital improvement plans.
- Monitor financial performance, labor costs, departmental expenses, and revenue opportunities to ensure budget goals are achieved.
- Review daily, weekly, and monthly operational and financial reports, identifying opportunities for improvement.
- Lead, coach, mentor, and develop department directors and management staff while promoting accountability and professional growth.
- Foster a culture centered on guest service, teamwork, safety, and continuous improvement.
- Ensure compliance with all federal, state, and local laws, health regulations, licensing requirements, and company policies.
- Partner with Sales and Marketing to maximize occupancy, banquet revenue, golf business, weddings, corporate events, and resort programming.
- Oversee revenue management strategies to optimize ADR, occupancy, RevPAR, and overall resort profitability.
- Ensure all guest concerns are resolved promptly and professionally while maintaining exceptional service standards.
- Collaborate with Human Resources on recruitment, employee engagement, training, performance management, and succession planning.
- Oversee preventive maintenance programs and capital projects to protect company assets and maintain facility standards.
- Build and maintain positive relationships with community organizations, business leaders, tourism partners, vendors, and local government agencies.
- Present financial, operational, and strategic updates to ownership and executive leadership.
- Lead emergency response efforts and business continuity planning when necessary.
- Promote a safe, inclusive, and productive work environment for all associates.
- Perform additional leadership responsibilities as assigned.
Key QualificationsRequired
- Minimum of five (5) years of progressive hospitality leadership experience, including senior management or General Manager responsibilities.
- Demonstrated success managing full-service hotels, resorts, conference centers, or destination properties.
- Strong financial acumen with experience in budgeting, forecasting, labor management, and profit and loss accountability.
- Proven ability to lead multiple departments while maintaining high operational standards.
- Excellent leadership, coaching, and employee development skills.
- Strong decision-making, conflict resolution, and organizational abilities.
- Outstanding communication and interpersonal skills.
- Ability to analyze business performance and implement effective operational strategies.
Preferred
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Experience managing conference centers and destination resort properties.
- Familiarity with hotel property management systems, revenue management software, and hospitality financial reporting.
- Knowledge of food and beverage operations, golf operations, event management, and resort programming.
Skills & Competencies
- Strong communication and presentation skills
- Executive leadership
- Strategic planning and execution
- Financial management and budgeting
- Revenue optimization
- Operational excellence
- Employee development and coaching
- Guest experience management
- Business analysis and decision-making
- Conflict resolution
- Change management
- Project management
Working Environment
- Executive leadership position based on-site at Bay Valley Resort.
- Frequent interaction with guests, department leaders, ownership, vendors, community organizations, and business partners.
- Fast-paced hospitality environment requiring flexibility to meet operational demands.
- Availability to work evenings, weekends, holidays, and special events as business needs require.
- Regular walking throughout the resort and attendance at meetings, events, and operational activities.
- Occasional travel for corporate meetings, training, or industry conferences.
Compensation
Pay: Commensurate with experience.
Benefits
- 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Paid Holidays
- Employee Discounts
- Professional Development Opportunities
Equal Employment Opportunity Statement
Storie Co. LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
Work Location: In person
