Company Overview
Via Satellite Inc. has been locally owned and operated here in the Front Royal VA area for over 35 years in the telecommunications and residential technology industry. Our team of qualified technicians service over 200 customers every day in PA, WV, VA, MD, and Washington DC. We currently work with many major partners including DISH, HUGHES, BOOST, GOOGLE, SIMPLISAFE, STARLINK, & FLOCK to name a few.
Summary
Due to our expanding footprint, we are looking for an additional Field Resource Center Agent to assist our team. The “FRC” agent at VIA is a desk centered role that will require you are well versed and comfortable working on a computer and phone for most of the day. The role is primarily responsible for effectively managing our field team’s daily appointments, maintaining relationships with customers and keeping them updated with any changes to those appointments, as well as selling additional accounts when the opportunity arises (additional comp included*).
We are looking for a punctual and dependable individual who is confident in their customer service abilities and is looking to further themselves in their customer service and/or sales careers. A more detailed outline of the position including compensation rates & shift information is listed below:
Responsibilities
- Responsible for field technician support and dispatch related tasks
- Strive to keep customers happy while also maintaining efficient use of company resources each day.
- Accept & resolve “tickets” through our zinc platform for field technicians in relation to customer appointments.
- Communicate efficiently with team members in all departments to assist in challenges as they arise.
- Contact leads provided by fields teams and/or marketing to cover details of our services and potentially set up new accounts (Sales).
Skills and Abilities:
- Be a self-motivated and flexible worker with a strong sense of time management.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Ability to adjust to changing responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment.
- Proficient typing skills.
- Experience with multi-line phones and familiarity with dual-screen computer systems.
- Ability to multi-task.
- Ability to maintain focus in a loud environment.
Qualifications:
- Must be 18 years of age or older
- High School Diploma and or GED
- Sales or Customer Service experience is preferred
- Routing/ Dispatch experience preferred
Our Benefits:
- Training/Base Rate: $14.00/hour
- $15.00/hour once training is completed (30-90 Days)
- +$2.00/hour for bilingual applicants (SP)
- Medical, Dental, Vision, and Supplement Insurance
- 401K
- Paid Time Off & Sick Leave
- Work from home available for experienced employees (12 months with company)
- Flexible scheduling available upon request where necessary
Job Type:
- Full-time, 40 hours per week, OT available by approval.
Schedules:
- FRC Schedules start at 7:30 AM and end at 6 PM. We have multiple schedules to accommodate both VIA and our team’s personal schedules as able:
- 8hr/ 5 Day (Mon-Sat)
- 10hr/ 4 Day (Mon-Sat)
If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we invite you to apply today!
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
