SUMMARY: As the face of our studios, Sales Associates are responsible for driving membership sales and delivering exceptional customer service to all clients.
DUTIES AND RESPONSIBILITIES:
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Drive membership sales by engaging with potential and current clients, conducting introductory studio tours, explaining membership benefits, and recommending the best membership for their needs.
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Greet clients and ensure a positive and welcoming experience.
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Address client questions and concerns both in person and over the phone, providing accurate information about StretchLab services, policies, and scheduling.
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Build strong, lasting relationships with clients to enhance their experience, encourage return visits, and foster a loyal customer base.
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Support daily studio operations, including scheduling appointments, maintaining a clean and organized studio environment, and managing inventory of retail products and supplies.
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Work closely with Flexologists and management team to support all aspects of studio operations and deliver a seamless experience for clients.
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Participate in events, social media initiatives, and other marketing efforts to promote StretchLab within the local community.
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Utilize CRM software to track sales performance, member retention, and monthly quotas.
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Attend mandatory training sessions and staff meetings.
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Perform other related duties as assigned by management.
QUALIFICATIONS:
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High school diploma or general education degree (GED).
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Interest in sales within the fitness and wellness industry.
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Fluency in the English language.
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Willingness to work weekends and evenings as needed.
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Ability to commit to a 20-25 hour weekly schedule.
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Ability to travel locally to other studios as needed.
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Reliable transportation.
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Adept at engaging with people and building relationships.
COMPETENCIES:
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Consultative Selling – Asks insightful questions to understand customer needs; engages in active listening and strategic questioning to uncover root causes; builds long-term trust based relationships.
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Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
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Customer Service - Manages difficult or emotional customer situations; Responds promptly to resolve needs and concerns; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
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Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
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Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
PHYSICAL DEMANDS AND WORK ENVIORNMENT:
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Continually required to stand and walk.
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Occasionally required to sit.
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Continually required to utilize hand and finger dexterity.
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Occasionally required to balance, bend, stoop, kneel.
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Continually required to talk and hear.
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While performing the duties of this job, the noise level in the work environment is usually moderate.
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The employee must occasionally lift and /or move more than 5 pounds.
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Specific vision abilities required by this job include: Close vision; Peripheral vision; Depth perception and ability to adjust focus
