Why You’ll Love Working at FishUSA
At FishUSA, we’re passionate about fishing and committed to delivering the best experience to anglers everywhere. As an Angler Support Specialist, you’ll be part of a knowledgeable, customer-focused team that prides itself on helping customers find the right gear, solve problems, and enjoy their time on the water.
This role is perfect for someone who enjoys working with people, learning new products, and being part of a fast-paced retail and customer service environment.
What You’ll Do
As an Angler Support Specialist, you’ll provide exceptional service to customers both in-store and through phone and online channels. Your day-to-day responsibilities will include:
- Assisting customers in person, by phone, email, and online chat
- Answering fishing-related and product-specific questions with confidence and professionalism
- Helping customers with product selection, checkout, special orders, and after-sale support
- Processing customer orders and requests using FishUSA’s internal systems
- Building strong product knowledge around fishing tackle, seasonal trends, and promotions
- Accurately documenting customer interactions, issues, and feedback
- Collaborating with team members and other departments to resolve customer needs
- Assisting with inventory movement between the warehouse and Pro Shop
- Merchandising shelves to reflect current product availability and promotions
- Spooling fishing reels and maintaining the spooling station
- Supporting video or written product content for marketing or social media when requested
- Keeping the retail space clean, organized, and welcoming
- Assisting other departments during peak business periods
What We’re Looking For
Required Qualifications
- Availability daily from 8 am to 7 pm including rotating weekends.
- Friendly, professional attitude with a strong customer-first mindset
- Clear and effective communication skills (in person, phone, email, and chat)
- Strong listening skills and ability to resolve customer concerns calmly
- Comfort working with computers and learning new systems
- Excellent typing and written communication skills
- Strong attention to detail and ability to multi-task
- Availability to work a flexible schedule, including evenings and weekends
- Ability to work on a computer and/or stand for extended periods (up to 10 hours)
Preferred Qualifications
- Knowledge of sportfishing and a passion for the outdoors
- Previous retail or call-center customer service experience
- Experience in the fishing, outdoor, or sporting goods industry
Physical Requirements
- Prolonged periods of sitting and/or standing
- Frequent computer and keyboard use
- Ability to communicate effectively in person and by phone
- Occasional bending, crouching, kneeling, and handling of merchandise
Additional Information
The responsibilities listed above are not all-inclusive. FishUSA may assign additional duties as needed and reserves the right to modify job responsibilities at any time to meet business needs.
Employment is governed by the FishUSA Employee Handbook, which outlines company policies regarding attendance, conduct, time off, benefits, and other employment matters.
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Rate your fishing knowledge on a scale of 1 to 10 and give a brief description.
Work Location: In person
