Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.
Altus Fire & Life Safety Company, looking for a Collections Specialist to join our team! This position will support the daily accounting operations while also driving process improvements.
We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.
Account Management & Reconciliation-
Maintain assigned portfolio of accounts with accuracy and timeliness.
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Reconcile invoices, payments, and credits to ensure account accuracy.
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Partner with Sales, Operations, and Finance teams to gather information required for resolving customer account issues.
Collections Activities-
Distribute monthly or bi-weekly statements, invoices, and dunning letters as required by NetSuite cadence.
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Place weekly collection calls to customers with items aged 30 days or more.
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Maintain complete and accurate call logs in NetSuite, including date, contact name, phone number, and a summary of discussions.
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Update customer records with any new or relevant account information.
Credit & Dispute Management-
Gather all supporting documentation for credit memo requests.
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Submit complete credit memo packages to the Accounts Receivable Manager for review and approval.
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Once approved, initiate the credit memo and file documentation in the appropriate customer folder.
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Identify and escalate accounts requiring management involvement by submitting detailed summaries with supporting documentation via urgent delivery and read receipts.
Reporting & Recordkeeping
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Run and review weekly aging reports for all assigned Branches.
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Maintain accurate and detailed notes on all correspondence within NetSuite and aging reports.
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Be prepared to discuss and provide updates on any account within the top 25 of the portfolio on a weekly basis.
Cash Application Support-
Partner with the Cash Applications team to validate and process payments received through collections efforts.
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Ensure payments are applied accurately and in real time.
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Send updated statements to customers upon payment application.
- 2+ years of experience in an accounting or finance support role
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Strong understanding of basic accounting principals
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Proficiency in Microsoft Excel (pivot tables, v-lookups, formulas, etc.)
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Experience with NetSuite or similar ERP systems preferred
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Proven track record of managing priorities, meeting deadlines, and maintaining confidentiality
