Come join our amazing team at Holiday Inn Express located off the Field Ertel exit on I-71.
We want an energetic manager to join our team now, and help to continue the success of the hotel.
Job Objective: Directs and coordinates hotel activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on mission, guest, employee and owner satisfaction. Is familiar with and complies with the property’s mission and standards in performing all key areas of accountability and other essential duties and responsibilities.
Key Areas of Accountability:
- Plans, develops and implements the property’s policies and goals, maximizing standards of guest service, occupancy rates, and revenue goals.
- Ensures guests receive professional, efficient, prompt and courteous service.
- Ensures training and development of hotel staff to enable effective job performance, teamwork attitude, and clear communications. Ensures hotel staff compliance to assigned position performance standards.
- Prepares, allocates, and manages hotel operating budget. Identifies areas in which upgrades are needed or reductions can be made.
- Accurately manages Daily Operating Report, petty cash bank, audit files and procedures, accounts receivable.
- Confers with General Manger, Director of Operations, and other assistant managers and department heads to review activity, operating, and sales reports. Recommends needed changes in programs or operations.
- Performs daily and weekly property inspections. Ensures property, grounds, physical plant, and work areas are maintained to standard, and that all safety equipment and conditions are to code. Monitors maintenance progress and FF&E conditions; recommends improvements; prepares status reports.
- Ensures hotel supplies are ordered and stocked in advance of need. Performs monthly inventories.
- Liaisons with guests, staff and vendors to resolve conflicts courteously and professionally.
- Cultivates strong working relationships and communications with hotel staff, executive staff, and other departments to ensure maximum operating effectiveness and fulfillment of special event needs.
- Inspects rooms for and greets VIP’s.
- Responds to all guest and employee emergencies.
- Upholds and enforces the property’s mission and standards.
Other Duties and Responsibilities:
- Willing to work weekends and holiday shifts as Manager on Duty, as assigned.
- Attends and/or directs mandatory executive staff and departmental meetings. Conveys pertinent information to staff and department heads.
- Fills in as needed for Night Audit and Front Desk coverage.
- Ensures effective, timely and accurate communications flow with regard to policies and procedures, achievement of hotel goals, etc.
- Ensures hotel staff is provided uniforms and name tags, and upholds property grooming standards. Ensures hotel staff compliance with all safety and health requirements of the hotel, state, and federal regulations. Initiates Safety Training.
- Upholds and enforces key control standards.
- Ensures proper use and care of all property equipment and supplies.
- Carries out all reasonable requests of management not listed above.
Supervisory Responsibilities: Manages hotel front desk, night audit, houseman, housekeepers, laundry, as applicable. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include interviewing, hiring, and training staff; planning, assigning, and directing work; arranging fill-ins; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, etc.
Qualifications
- Supervisory experience in hospitality management
- Strong customer service and guest relations skills
- Proficient in revenue management and budgeting
- Background in hotel management with relevant hotel experience
- Knowledge of human resources practices
- Familiarity with front desk operations and multi-line phone systems
- Bilingual or multilingual abilities are a plus
- Excellent phone etiquette and night audit experience
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Front Desk: 2 years (Preferred)
- Hotel Management: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Mason, OH 45040 (Required)
Work Location: In person
