If you strive to be "The Best", we want to hear from you! Apply today at www.citygatehospitality.com/careers and be sure to take advantage of the $250 signing bonus we're offering for this position! *90 Day Waiting Period Applies!
Location: Hotel Arista
Department: Housekeeping
Reports to: Housekeeping Manager
Status: Hourly Non-Exempt
Compensation Range: $20.00-23.00/hour, commensurate with experience and education.
Age Requirements: Must be 18+
Additional Requirements: Must have open availability weekdays and weekends. Must be bilingual in Spanish!
Role Summary:
The Lead Housekeeper monitors and inspects the work of the Room Attendants, Public Area Attendants, and Laundry Attendants. They may also responsibly assist in scheduling, training, and cleaning rooms when necessary and will be responsible for closing and opening the department as needed.
Responsibilities:
- Ensures that rooms are turned efficiently and in accordance with hotel cleanliness standards.
- Inspects Room Attendants’ rooms per the request of management.
- Assists the Housekeeping Manager in training and development of the Room Attendants.
- Completes opening and closing procedures as needed.
- Rushes vacant rooms so that Host Services can pre-register guests and rushes early check- in rooms.
- Assigns checklist to Public Space Attendants.
- Logs items into the Lost and Found and answers inquiries to maintain controls.
- Assists in cleaning rooms, the public area, and laundry department when necessary.
- Reports any discrepancy in room status immediately to Manager.
- Inspects maintenance rooms before released for sale.
- Ensures that room attendants have all the supplies they need to carry out their
- Reports any rooms that are unable to be serviced (Do not Disturb) to manager.
- Assists with key control.
- Must be willing to be hands on and able to multi-task in a fast paced, dynamic
- Understands and implements the hotel’s recycling programs, and “green” cleaning initiatives.
- Follow hotel and departmental policies and procedures.
- Performs related duties as assigned.
- Respond to guest’s special requests
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, sanitizing bathrooms, and removing trash/rubbish, etc.
- Clean room refrigerators, coffee/tea maker, cups, glasses, etc.
*This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.
Daily Work Assignments:
Housekeeping task assignments will be created daily based on room types and structured to ensure a fair workload for each Room Attendant (RA).
Hotel Arista has determined that for each Room Attendant in an 8.5-hour shift (7.5 hours worked) the standard number per shift 21 credits. If a Room Attendant exceeds the standard credit amount in one day, they will obtain additional incentive pay per 0.25 credit.
Incentive Pay Amounts:
- Room Attendant’s will be given the opportunity to buy additional rooms beyond their daily assignment. Opportunities to buy rooms will be offered when there are overflow or dropped rooms available.
- Incentive payout on credits will be issued bi-weekly and paid out fractionally every 0.25 credits.
- All rooms cleaned must still follow company cleaning standards and be able to pass manager inspection. room could be deemed ineligible for payout if room cleaning does not pass manager inspection, but the associate would be notified.
- A Room Attendant outside of their 90-day probation period who fails to complete their assignment (within the allotted 7.5 hours) or who consistently does not complete their daily task assignments may face disciplinary action up to and including termination of employment.
- Hotel Arista reserves the right to change the program at Lead Room Attendant any time.
Minimum Qualifications:
Education
- High School/Two Year College Degree or equivalent background
Experience
- Hotel Housekeeping background preferred.
- Two to three years room cleaning experience with success in self inspections or one to two years of supervisory experience within a luxury environment.
Skills
- Strong customer service, leadership, and communication skills.
- Ability to supervise staff and staffing levels.
- Must have a flexible schedule and be available to work nights weekends, and
- Ability to use industrial cleaning equipment and products.
- Excellent organizational and time management skills
Physical Requirements
- Ability to lift, push and pull 25 to 50 pounds.
- Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation.
- Must be able to push and pull carts and equipment weighing up to 50 lbs. occasionally.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
Benefits Offered: The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.
- Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
- Basic Life & AD&D - 100% employer paid
- Short-Term Disability - 100% employer paid
- Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election
- 401(k) Plan & Matching Program
- Employee Assistance Program
- Paid Leave Time (up to 40 hours/year)
- Paid Bereavement for immediate family members
- Partially-Paid Parental Leave
- Hotel/Restaurant Discounts
We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify
