McFarland Automotive Group is looking for a high-energy, customer-focused Automotive BDC Representative to join our team!
This is a critical, frontline role responsible for creating an exceptional first impression and converting inbound and outbound opportunities into showroom traffic.
If you are driven, competitive, and thrive in a fast-paced, performance-based environment, this is your opportunity to join a winning dealership with strong leadership, consistent traffic, and real earning potential.
What You’ll Do
- Handle high-volume inbound and outbound calls, texts, and internet leads
- Set and confirm appointments with a focus on driving showroom traffic
- Deliver a professional, engaging, and customer-first experience on every interaction
- Follow up with sold and unsold customers to nurture relationships and generate repeat opportunities
- Convert marketing leads into qualified appointments and sales opportunities
- Partner closely with the sales team to ensure seamless customer handoff
- Track and manage activity, appointments, and results within CRM systems
- Monitor and improve key performance metrics (appointments set, show rate, conversions)
What We’re Looking For
- Strong communication skills (phone, text, and email) with a confident, friendly tone
- Proven ability to build rapport quickly and guide conversations
- Driven, goal-oriented mindset with a competitive edge
- Comfort working in a fast-paced, performance-based environment
- Strong organization and follow-up skills
- Positive attitude with high energy and resilience
- Self-motivated with the ability to work both independently and as part of a team
- Professional appearance and strong work ethic
- Previous BDC, call center, sales, or customer service experience is a plus (automotive preferred but not required)
What Success Looks Like
- Consistently hitting and exceeding appointment and conversion targets
- Delivering a top-tier customer experience on every interaction
- Maintaining strong follow-up discipline and CRM accuracy
- Contributing to dealership sales growth through effective lead management
If you’re ready to take control of your career, earn based on your performance, and be part of a high-performing dealership—apply today and join a growing team built on results, energy, and success.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- dealership F&I: 1 year (Preferred)
Work Location: In person
