RIPT is building the strongest neighborhood footprint in Jersey City—and this role is at the center of it. The Guest Experience & Community Engagement Manager is responsible for bringing the RIPT brand to life out in the world: in our store, across our neighborhood, and wherever our community shows up.
This person is the heartbeat of our local presence—part hospitality pro, part community connector, part experiential marketer. You’ll collaborate daily with our Front of House team to elevate the in-store vibe, create memorable guest touchpoints, and drive repeat visits. Outside the store, you’ll own our field marketing, activation strategy, and future “feet on the street” program, helping RIPT show up with intention, energy, and impact.
If you are charismatic, endlessly positive, obsessed with guest experience, and love building things from scratch—this role is for you.
WHAT YOU’LL DO
In-Store & Guest Experience
- Partner with FOH leadership daily to elevate the guest journey and in-store engagement.
Field Marketing & Community Activation
- Build and execute local field marketing programs that increase foot traffic, store awareness, and repeat visits.
- Develop a neighborhood activation calendar featuring community events, pop-ups, partnerships, and RIPT-hosted experiences.
- Lead high-energy guest and consumer engagement rooted in education, service, and a welcoming culture.
Brand Ambassadors & Talent Development
- Build, train, and oversee our future Brand Ambassador “feet on the street” team.
- Coach the team on best-in-class hospitality, brand storytelling, and customer engagement.
Partnerships & Local Presence
- Identify and nurture partnerships with small businesses, community groups, residential buildings, and local organizations.
- Represent RIPT at local events, building goodwill and expanding reach.
Performance & Reporting
- Capture customer insights, activation performance, and on-the-ground feedback for internal teams.
- Produce monthly recaps highlighting wins, challenges, and opportunities.
- Establish KPIs for field and experiential programs and track results.
General
- Support special initiatives and projects that strengthen RIPT’s neighborhood presence.
- Work evenings/weekends as needed for events and activations.experience
- Ensure RIPT’s vibe, visual standards, and hospitality are consistently on point.
WHO YOU ARE
- A vibrant, magnetic personality with a true hospitality-first mindset.
- Passion for people, community building, and delivering standout guest experiences.
- Experience in event execution, local/experiential marketing, field marketing, or customer experience roles.
- Comfortable building new programs and processes in a fast-moving environment.
- Strong verbal communication, organization, and cross-team collaboration skills.
- Confident presenter capable of leading trainings and public-facing education.
- Basic comfort with data to evaluate performance and make recommendations.
- Reliable transportation; must be available Thursday–Sunday.
WHY RIPT?
- Work with a fun, inclusive, and high-energy team
- Be part of a growing brand that values creativity, community, and customer care
- Enjoy employee discounts and growth opportunities
- Help shape the cannabis retail experience in one of the most exciting markets in the country
Note: This role may be structured as a 1099 contract at 20–30 hours per week, primarily Thursday–Sunday (or as activation schedules require).
TO APPLY: Send us your resume and a few sentences about why you’d be a great fit for the RIPT Community Engagement team. Bonus points if you include your favorite way to enjoy cannabis or your go-to product type.
Job Types: Part-time, Contract
Pay: From $20.00 per hour
Expected hours: 20.0 – 30.0 per week
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- What most excites you about this position at RIPT Dispensary?
- NJ State law requires employees of a cannabis dispensary to be 21+ years of age. Are you 21+ years of age?
Ability to Commute:
- Jersey City, NJ 07306 (Required)
Work Location: In person
