Customer Service Coordinator- Entry Level
Golden Valley and Greenbrier Animal Hospitals – [Golden Valley and Minnetonka, MN] Full Time
About Us
At Golden Valley and Greenbrier Animal Hospitals, we are passionate about providing high-quality, compassionate care to pets and exceptional service to their owners. Our medicine is thoughtful, thorough, and rooted in strong relationships with the families we serve.
We are proudly locally owned and independently operated, not corporate-managed. Decisions about patient care, client service, and team culture are made right here within our walls. That independence allows us to practice excellent medicine with integrity and autonomy, while maintaining the warmth and personal connection of a neighborhood clinic.
We are also an intentionally inclusive and diverse team. We value different backgrounds, perspectives, and lived experiences, and we are committed to fostering a workplace where everyone feels respected, supported, and empowered to grow. We strive to reflect and serve our community with compassion for pets and people alike.
With two locations and a collaborative team, we offer the feel of a local clinic backed by shared knowledge and support, creating a positive environment for both clients and staff.
Position Overview
We are seeking a reliable, compassionate, and detail-oriented Client Service Coordinator (CSC) for two veterinary clinics. The CSC serves as the first point of contact for clients, managing appointments, handling communications, maintaining accurate records, and ensuring smooth front-desk operations. This role helps create a welcoming environment for clients and their pets while assisting with administrative and scheduling tasks that keep the clinic running efficiently.
Key Job Responsibilities
- Greet clients and their pets when they arrive at the clinic
- Answer phone calls and respond to emails
- Schedule, confirm, and manage appointments
- Provide basic information about services, vaccines, preventatives and clinic policies
- Communicate with pet owners about appointment details, wait times, and follow-ups
- Check clients in and out during visits
- Maintain accurate client and patient records in the clinic software
- Process payments (cash, credit cards, insurance claims)
- Relay messages between veterinarians, technicians, and clients
- Guide clients through medication pickup or refill requests
- Show empathy during stressful or emotional situations (e.g., illness or euthanasia visits)
- Maintain professionalism and confidentiality
Skills Required
- Strong customer service and communication skills
- Ability to multitask in a busy clinic
- Basic computer and scheduling skills
- Attention to detail with records and billing
- Comfortable working around animals
What We Offer
- Competitive pay
- Benefits for full time positions
- Employee pet care discounts
- Continuing education opportunities
- Supportive, team-oriented work culture
- Scrub reimbursement stipend
- A collaborative, inclusive environment where your voice matters
Pay: From $16.00 per hour
Work Location: In person
