Referral Coordinator & Patient Onboarding Specialist: For the person who believes every first impression matters.
Some careers are about checking boxes.
This isn't one of them.
At Breaking Through: A Clinical & Consulting Firm, we believe that healing begins long before the first counseling session. It begins with the very first phone call, the very first email, and the very first interaction a client has with our organization.
That's why we're looking for someone truly exceptional.
We're searching for someone who naturally creates order from chaos, communicates with warmth and confidence, solves problems without being asked, and genuinely enjoys helping people during vulnerable moments in their lives.
If you're someone who takes pride in doing things the right way—even when no one is watching—and you're looking for a team that values integrity, excellence, growth, and purpose, we'd love to meet you.
Who We Are
Breaking Through is a growing behavioral health and consulting organization committed to improving lives, strengthening families, and building healthier communities.
Our team believes that exceptional client care begins with exceptional people.
We are building a culture of accountability, collaboration, continuous learning, and servant leadership. We celebrate initiative, reward hard work, invest in professional development, and challenge one another to become better every day.
We are not looking for someone simply seeking their next job.
We're looking for someone searching for a place to grow.
About the Position
As our Referral Coordinator & Patient Onboarding Specialist, you'll become the bridge between individuals seeking help and the clinicians who will support them.
You'll guide new clients through one of the most important moments of their healthcare journey while ensuring every referral is handled accurately, efficiently, and compassionately.
Your ability to stay organized, communicate effectively, and solve problems will directly impact the lives of the people we serve.
No two days are exactly alike—and that's exactly what makes this role exciting.
What You'll Do
You will help keep our practice running smoothly by:
- Coordinating and managing incoming referrals from community partners, schools, healthcare providers, and insurance companies
- Guiding new clients through every step of the onboarding process
- Verifying insurance eligibility and benefits
- Navigating insurance portals and electronic health record systems
- Scheduling appointments that maximize clinician productivity while meeting client needs
- Maintaining referral databases, tracking systems, and communication logs
- Collaborating with clinicians and administrative staff to ensure seamless patient care
- Responding to phone calls, emails, and inquiries with professionalism and compassion
- Assisting with administrative projects, operational support, and practice growth initiatives
- Helping strengthen relationships with community partners through outreach and marketing efforts
Who Thrives Here
Our most successful team members are people who...
- Take ownership without waiting to be asked
- Value integrity above convenience
- Love solving problems
- Communicate with professionalism and empathy
- Stay calm under pressure
- Learn quickly and welcome constructive feedback
- Are dependable, organized, and detail-oriented
- Believe every interaction matters
- Enjoy serving others
- Want to continue growing professionally
If people describe you as someone who is dependable, positive, coachable, and someone who simply "gets things done," you'll likely fit in well here.
We'd Love to Hear From You If You Have Experience In
- Behavioral Health
- Mental Health
- Medical Practices
- Healthcare Administration
- Medical Office Management
- Patient Services
- Client Success
- Customer Experience
- Insurance Verification
- Human Resources
- Case Management
- Sales
- Community Outreach
- Business Operations
Students and professionals from backgrounds such as:
- Psychology
- Counseling
- Social Work
- Nursing
- Healthcare Administration
- Public Health
- Business Administration
- Marketing
- Communications
- Human Resources
are encouraged to apply if they possess the professionalism, maturity, and work ethic we're seeking.
Preferred Qualifications
- Experience working in healthcare or behavioral health
- Medical office or practice management experience
- Insurance verification and benefits coordination
- Referral management experience
- Experience using Electronic Health Records (EHR)
- Scheduling and calendar management
- Strong computer proficiency
- Excellent written and verbal communication
- Exceptional organizational and multitasking abilities
Requirements
- Ability to successfully pass a background check
- Experience in healthcare, behavioral health, human resources, or related fields
- Strong customer service and communication skills
- Ability to maintain confidentiality and professionalism
- Reliable transportation and dependable attendance
Why You'll Love Working Here
We're intentional about building a workplace where people feel supported, challenged, and valued.
Here, you'll find:
- Meaningful work that impacts lives every day
- Opportunities for professional growth and mentorship
- A collaborative, encouraging team culture
- Leadership that invests in your development
- A workplace where initiative is recognized and excellence is appreciated
- The opportunity to help shape a growing organization committed to serving our community
We're building something special—and we're looking for people who want to help build it with us.
This Position Might Be Perfect For You If...
You naturally notice the details others miss.
You enjoy creating systems and keeping things organized.
You genuinely care about people.
You thrive in fast-paced environments.
You don't settle for "good enough."
You enjoy learning, growing, and being challenged.
Most importantly...
You want your work to matter.
Join Our Team
If you're looking for more than a paycheck—if you're looking for purpose, growth, meaningful relationships, and the opportunity to make a lasting impact—we would love to hear your story.
Apply today and become part of a team that's changing lives, strengthening communities, and raising the standard for behavioral healthcare.
Breaking Through isn't simply hiring employees.
We're building a team of exceptional people who believe that excellence, compassion, and integrity can change lives.
Contact us at: [email protected]
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
Work Location: Hybrid remote in Greensboro, NC 27408
