Cloud Operations Engineer
Clearance: TS/SCI
Location: Colorado Spring, Colorado
Travel: 10%
Shift: Normal 0800 - 1600
Role Responsibilities:
- Serve as the primary escalation point for the service desk, tackling complex troubleshooting for applications, virtual workspaces, network and performance issues, and a variety of service requests
- Administer and maintain Windows systems, leveraging technologies such as PowerShell Desired State Configuration (DSC) and Group Policy Objects (GPO), and manage software bundles for diverse virtual desktop environments
- Oversee Kubernetes clusters in a private-cloud setting, including ongoing maintenance, troubleshooting, and incident response
- Deploy and maintain both commercial and custom software using AWS Cloud Services (EC2, EKS, S3, Workspaces, and more), ensuring proper snapshot management and system reliability
- Collaborate closely with Cyber Security and Engineering teams to optimize cloud solutions and support DevOps continuous improvement initiatives
- Analyze and support systems engineering functions for new system development, critical enhancements, and patching, all in line with established system engineering and configuration management processes
- Automate routine operational tasks and maintain automated job schedules to drive efficiency
- Use Jira to track Tier 2 issues and communicate ongoing work and status updates with customers
Basic Requirements:
- Bachelor’s degree in Computer Science, Cybersecurity, or a related field and 2+ years of relevant experience — or, if you don’t have a degree, we welcome candidates with 5+ years of directly related experience
- At least 1 year of hands-on experience with Kubernetes and Docker 1+ year of experience working with AWS Cloud services
- Ability to meet DoD 8570 IAT II requirements (Security+ or higher certification) Comfortable working in both remote and on-site environments Willingness to complete a Counterintelligence Polygraph if required
- Excellent communication skills
- A strong ‘customer first’ mindset
Desired Qualification:
- 2+ years of hands-on experience scripting with Python and Bash
- 2+ years of experience working in Agile environments 2+ years of leadership experience in a relevant technical area
- Technical certifications are a big plus, especially AWS Cloud Practitioner or Certified Kubernetes Administrator (CKA)
Pay: $110,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
