Join our Chiropractic Team as a Patient Experience Coordinator (Front Desk)
PLEASE NOTE that only candidates who follow the application instructions and answer all screening questions will be considered.
Spinology Spine and Disc Center
We Hire People First!
At Spinology Spine and Disc Center, we believe the right mindset is more important than the perfect resume.
We're looking for someone long-term who genuinely loves people, thrives in fast-paced environment, and is passionate about creating exceptional experiences. Every patient who walks through the door should feel welcomed, valued, and cared for, and that starts with you!
If you're the type of person who lights up a room, solves problems with a smile, and loves being part of a team where your knowledge and skills are appreciated, we'd love to meet you!
About Us
At Spinology Spine and Disc Center, we help people regain their health and improve their quality of life through our exceptional care. Everything we do and expect from you is guided by our core values. Growth, Compassion, Excellence, and Clarity. We don't just treat patients, we build lasting relationships through life changing experiences!
We pride ourselves on being a leader in the healthcare industry. Our mission is to empower individuals and families to achieve optimal health and wellness through natural chiropractic care and non-surgical options. We believe in a proactive, natural approach to health, fostering a community that prioritizes the body’s innate ability to heal over conventional medication.
We support one another with respect and professionalism. Our team thrives in an environment filled with encouragement, challenges that foster growth, and peers who inspire excellence. We value diverse backgrounds and experiences, uniting around our mission to help patients build a healthy, medication-free life.
KEY RESPONSBILITIES
- Greet every patient with warmth and enthusiasm
- Create unforgettable first impressions
- Schedule patient appointments and manage the front desk efficiently
- Conducting new patient intakes and evaluations
- Educating patients about their care and wellness
- Clearly explain treatment options and related costs
- Verify insurance benefits
- Handling incoming and outgoing phone calls, text messages, faxes, and emails
- Assist with billing and payment collections
- Ensure EHR and CRM systems are accurately updated and utilized with all patient interactions
- Support clinical team to ensure smooth operations
- Ensure every patient leaves with their next appointment scheduled
IDEAL CANDIDATE / EXPERIENCE
- Experience in fee-for service sales and excellent customer service experience
- Skills such as passionate belief, people person, confident/bold, dependable/reliable, educator
- Conversational Spanish is a plus
- Strong communication and problem-solving skills
- Ability to adapt in a fast-paced, energetic environment
- Masterful listener
- Medical/Chiropractic terminology
- Computer literate and proficient in electronic records systems
- Ability to multitask and prioritize with efficiency and a smile
- Must have a “get it done” mentality and be coachable
BONUS QUALIFICATIONS
- Medical / Chiropractic Office experience
- Insurance verification or billing experience
- Sales Experience
- Spanish Speaker
This dynamic full-time position earns a competitive pay of $18 to $22 x hour base, depending on experience. In addition to competitive pay and our exceptional culture, we offer employees paid training, paid vacation (after one year of employment), 6 paid holidays a year, opportunity for growth, and complementary chiropractic care for you and immediate family.
Our office hours are Monday, Wednesday and Thursday 7:30am - 6:00pm, Tuesday 1:30pm - 6:00pm, and Friday 7:30am - 12:00pm. We are closed Saturday and Sunday.
APPLICATION PROCESS
If you feel you'll be perfect for this position, please send in your resume and answer all screening questions for your application to be reviewed:
1. Describe why you think you’d be the best candidate for this position?
2. If offered the position, when can you start?
3. Do you align with our core values? And what are they?
4. What attracted you to our job listing?
5. What is your desired overall compensation?
6. What's your greatest accomplishment/achievement professionally and personally?
7. Do you speak Spanish? If so, how fluent are you (Beginner, Intermediate, Expert)?
8. What do you need from your teammates to be happy and successful?
9. List 3 things you learned from visiting our website www.spinologycenter.com
10. Did you read the entire job description and follow the application instructions listed?
PLEASE NOTE that only candidates who follow these instructions will be considered.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- On-the-job training
- Paid training
Application Question(s):
- Can you handle fast paced environments with confidence and grace?
- What are our core values? And are you aligned with them?
- Are you okay with standing long periods at a time?
- If a patient said "wow that was the best experience I've ever had" What would you think happened in that experience for them to say that?
Work Location: In person
